WHAT CAN THIS PRODUCT DO FOR YOU?
Telligent Analytics is social intelligence software that analyzes and measures community activity so that you can glean valuable insights about how your community is succeeding and uncover areas that need improvement. The information layer for Telligent Community and Telligent Enterprise, Telligent Analytics provides a comprehensive set of social intelligence reports organized into customizable dashboards that empower decision making for managers of support, marketing, networking and employee communities. Telligent Analytics reports on social activity, allowing you to identify top contributors, evaluate networks and track user participation. It also surfaces key performance indicators like time-to-solution, answer rates, most viewed pages and most popular downloads that provide you with actionable insights to deliver on your support commitments. In addition to social analytics, Telligent Analytics surfaces Web analytics that provide rich insights into community traffic.
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