Telligent Analytics is social intelligence software that helps you transform online conversations into actionable business intelligence

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WHAT CAN THIS PRODUCT DO FOR YOU?

  • Monitor hot topics and community buzz. Telligent Analytics measures the marketing impact of community by allowing you to evaluate key metrics for brand awareness, sentiment and customer loyalty.
  • Get a handle on service performance. With Telligent Analytics, you can gauge satisfaction and identify areas for improvement using key performance indicators like time-to-solution, answer rates, most viewed pages and popular downloads.
  • Understand your community network. Telligent Analytics helps to ensure the sustainability of your community through analysis of user activity, key influencers and the conversations happening within critical networks.

FEATURES

Telligent Analytics is social intelligence software that analyzes and measures community activity so that you can glean valuable insights about how your community is succeeding and uncover areas that need improvement. The information layer for Telligent Community and Telligent Enterprise, Telligent Analytics provides a comprehensive set of social intelligence reports organized into customizable dashboards that empower decision making for managers of support, marketing, networking and employee communities. Telligent Analytics reports on social activity, allowing you to identify top contributors, evaluate networks and track user participation. It also surfaces key performance indicators like time-to-solution, answer rates, most viewed pages and most popular downloads that provide you with actionable insights to deliver on your support commitments. In addition to social analytics, Telligent Analytics surfaces Web analytics that provide rich insights into community traffic.