MEASURE THE IMPACT OF ENGAGEMENT

Who is in your community? What are they talking about? Are they influential, connected or just watching? It’s not enough to merely listen and engage. You have to analyze the conversations – both inside and outside of your community – and measure the impact.

Stop guessing and start quantifying. Different from traditional Web analytics, Telligent Analytics deepens customer intelligence by measuring engagement, sentiment, and influence inside our applications and layering it over information gathered from throughout the social Web. Ultimately we help you understand how social media is affecting your business.

• Monitor what is being said about your company inside and outside your community.
• Quickly gauge changes and drill down for deeper customer understanding.
• Identify, analyze and connect with influential contributors.
• Evaluate performance indicators, including time-to-solution rates.
• Create and share relevant, customized reports from your dashboard.