Your New Sphere of Influence: The Millennial Customer
Today conversations about your brand are everywhere. And everyone--from your customers to your partners--has a voice. So how do you promote interaction within your customer community, combine your efforts with your members' knowledge, and work together in a way that generates productive collaboration?
Be a Part of The Conversation.
Give External Customers a Voice.
Introducing Telligent Community, our external-facing community application that enables organizations to listen to, learn from, and improve conversations with customers. Blogs, forums, groups, ratings, and more work together to create a connection point geared towards ongoing customer engagement. Built on top of the Telligent Evolution platform, Telligent Community helps you create channels for direct customer engagement, leverage consumer conversations to speed innovation, build brand awareness and loyalty with minimal cost, increase revenue and market share, and improve customer support.Give External Customers a Voice.
- Creates channels for direct customer feedback
- Builds brand awareness and loyalty
- Minimizes repetitive support cycles
- Engages customers on an individual level
- Leverages user-generated content to speed innovation for new products
- Captures customer support interactions that contain answers
- Connects prospects to their peers
- Builds a pipeline for sales growth
- Empowers positive conversations about your brand
- Fosters 2-way communication
- Improves customer support
- And more
The Madden NFL gaming community is one of the most vocal and rabid groups in video games. Therefore it is critical for us to keep an ongoing conversation with our gamers to gather game feedback and keep them informed of product development. Telligent Community put the power in the hands of our Game Team and Community Managers to create a level of customer transparency that was not only unprecedented for the Madden brand but for the EA SPORTS brand as a whole.
- Christopher Erb, Director of Marketing, EA SPORTS
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