Telligent's product information and downloads, industry insights and best practices help support your online collaboration efforts. Find out more about our tools, learn about industry trends, and participate in our online peer communities. Telligent is a leader in the community and collaboration software industry and has the knowledge to help you deliver on your commitments.
CONTACT
SUPPORT
Telligent's commitment to building life-long customers is matched by our dedication to providing superior customer support resulting in a positive and satisfying engagement every time. Give us a call, send an email, search documentation, or visit our support community 24/7. Just let us know how we can help.
CORPORATE CONTACT
Telligent always welcomes your comments, inquiries and suggestions. If you would like to get in contact with us, please reach out to the appropriate department. Honesty is one of our core values, and honestly, we would love to hear from you. You can reach our headquarters at+1 (877) 492-9484.
MEDIA RELATIONS
Have questions about Telligent? Want to get on the Telligent media list? For media questions or comments about Telligent, please email us.
SALES
Curious about a Telligent product? Have questions or comments about purchasing Telligent software licenses or support modules? Our sales team will be happy to assist you. Contact us.
SECURITY
Privacy and security are critical concerns for all of us in this ever-growing online world. Telligent takes security very seriously, for questions about the privacy of our products and practices, please reach out to us.
SITE FEEDBACK
Have questions or comments about our site? We'd love to hear from you. We listen to what you have to say and make every effort to create a great user experience for you.
SUPPORT FORUMS
TELLIGENT COMMUNITY
Discuss and collaborate with other users as you create an external-facing customer community.
TELLIGENT ENTERPRISE
Discuss and collaborate with other users as you create an internal-facing employee community.
TELLIGENT ANALYTICS
Find product documentation to help you install, configure, and administer Telligent Analytics. Discuss with other users how you measure and report on your collaboration efforts.
COMMUNITY SERVER
Find answers, post questions, and collaborate with other Community Server users.
COMMUNITY SERVER EVOLUTION
Find answers, post questions, and collaborate with other Community Server Evolution users.
HARVEST REPORTING SERVER
Find answers, post questions, and collaborate with other Harvest Reporting Server users.
BEST PRACTICE TOOLKITS
CUSTOMER SERVICE
Business is changing because your customers' preferences for how they receive support and interact with your brand are evolving. Rather than call or email a contact center agent, for instance, a large percentage of customers now choose self-guided support that allows them to resolve issues in an online community with little or no interaction from your company. Trends show that call volumes decrease after the deployment of community, because your customers are helping one another. (See Forrester, "The ROI of Online Customer Service Communities".) We call this customer-driven support.
ASSOCIATIONS
Whether professional, affinity or trade group, if you're like most associations, you're trying to figure out the best ways to keep conversations going with your members and create meaningful, valuable relationships to accomplish your goals. You are probably looking for some new avenues of communication and engagement through social media and online communities.
SOCIAL STARTER
Remember the days when traditional media – television, radio and print – was the main way you got information? Today, that's no longer the case. A revolution is taking place, and its name is social media.
ENTERPRISE EMPLOYEE ENGAGEMENT
If you are part of a large business, every challenge you tackle has to be approached with the level of boldness and energy necessary to meet your objectives. Of course, realizing your goals doesn't always mean working harder. Most times it means working smarter. That's what more and more enterprises are achieving through social media and online communities.
BLOGS
TELLIGENT BLOG
We pride ourselves on providing content that is relevant to our core audience, displays perspective on industry trends and produces multi-dimensional conversation pieces. Just as we provide content in our posts that we think is relevant and insightful, this is also your chance to comment and provide feedback on our posts so we can understand your viewpoints as well.
QUICK TIPS
The Telligent product team regularly posts quick video blogs to help demonstrate the latest tips, tricks and innovations in Telligent products. It is a great resource for developers, IT professionals, architects and system administrators.
DEVELOPER TEAM BLOG
A part of the Developer Space, the Developer blog is written by Telligent developers for Telligent all customers and partners involved in development, IT, architecture and system administration. Discover best practices and technology oriented topics.
PRODUCT INFORMATION
TELLIGENT COMMUNITY DOCUMENTATION
Have a specific question about Telligent Community? Need some operational guidance? We have put together all the best and most critical information you need.
TELLIGENT ENTERPRISE DOCUMENTATION
Have a specific question about Telligent Enterprise? Need some operational guidance? We have put together all the best and most critical information you need.
TELLIGENT ANALYTICS DOCUMENTATION
Have a specific question about Telligent Analytics? Need some operational guidance? We have put together all the best and most critical information you need in one document.
TELLIGENT EVOLUTION PLATFORM DEVELOPER DOCUMENTATION
Want to extend the Telligent Evolution platform? Collaborate with other developers and product experts and read developer documentation.
PRODUCT COLLATERAL
Need more information in making your buying decision? We have pulled together the best and most requested information about our products and laid it out in clear, easy-to-read brochures and information sheets.
PRODUCT VIDEOS
Want to see a Telligent product in action? We have created these quick but informative videos that walk you through the key functions of our products.
LEARN MORE
INDUSTRY ARTICLES
Want to know what your favorite journalist is writing about Telligent? Want to keep up-to-date with what some of the most influential publications are saying about the future of Telligent's products? We have made it convenient for you to keep up with all this information about Telligent and much more by providing previews and links to articles written about Telligent.
ANALYST REPORTS
Created by industry experts and observers, an analyst report ranks companies and classifies them based on various categories. Telligent is proud to be positively featured in these reports.
CUSTOMER SUCCESS STORIES
At Telligent we are always proud when customers choose to use our products. And we love showcasing all the successful experiences our customers have with our products. By sharing these success stories we hope other companies will be inspired and gain new ideas.
WHITE PAPERS
Our white papers focus on key topics relating to social online community software for the enterprise. In every white paper we offer, our leaders share their insights and innovative research to help businesses meet their objectives through social online community.
WEBINARS
Being a social company, we try to take advantage of all avenues when publically providing material to others. We host webinars for everything from product demonstrations to talks about our latest research and announcing new product releases.
TELLIGENT NEWSLETTER
Here you can find our monthly newsletters chock-full of Telligent news and events. You can subscribe now to keep informed and up to date with what's going on at Telligent!
COMMUNITIES
PARTNER NETWORK
Telligent's comprehensive partner program is focused on working together to jointly deliver community and collaboration solutions to customers. The Telligent Partner Network provides unique access to product information, training resources, demo sites, marketing materials and technical resources necessary to extend market reach and drive successful results.
CUSTOMER CONNECTION
Whether you manage a public-facing or in-house community or both, Customer Connection is your home for enhancing your relationships. Join the conversation with your peers. Get insight, ideas and inspiration for driving brand loyalty, stretching your marketing dollars, enriching customer relationships, enabling crowdsource support and much more.
DEVELOPER SPACE
If you're the one down in the code trenches, you're not alone. The Developer Space is a thriving community of Telligent employees, customers and partners collaborating on ideas and issues. Want to make the most of your community? Collaborate with other developers and product experts here.
IDEA LAB
Whether you are involved in your community from the technical or business side, you are invited to be a part of Telligent's future of firsts. In the Idea Lab, you can explore forums, blogs and documents focusing on community strategy and improvements to community and collaboration software.