Telligent

Introduction to Social

Elena Savvides — Mon, 06 Feb 2012 14:12:28 GMT

What is Social? How can it help my business? This video provides a brief overview.

AICPA Customer Success Story

Chris Kee — Fri, 03 Feb 2012 16:16:33 GMT

AICPA needed to ensure a strong pipeline for the profession and build awareness of the AICPA. They built association loyalty through social networking and collaboration. They decided to launch This Way to CPA, a targeted, online community for college students studying accounting. To learn more about how the platform helped AICPA accomplish this, download our customer success story.

Q&A: Top 7 Questions Associations Want To Know About Online Communities

Chris Kee — Fri, 30 Dec 2011 17:56:16 GMT

During your research into social media and online community strategies for your association, you may find yourself asking the same questions your peers have asked. To save you some time, we have compiled the top questions we get asked along with the most helpful answers.

Telligent Social Workshops for Microsoft

Chris Kee — Thu, 15 Dec 2011 17:53:22 GMT

Telligent Social Workshops for Microsoft

The State of Associations and Social Media

Chris Kee — Tue, 13 Dec 2011 22:11:59 GMT

Social media is changing how members learn about, join and stay engaged with membership and professional associations. In this webinar, you’ll hear from American Institute of Certified Public Accountants (AICPA), the largest volunteer professional association in the U.S. with nearly 370,000 members in 128 countries. AICPA created a unified social media and online community strategy to educate, network with and recruit new members.

Watch how to navigate your association through the social ecosystem to:

Build stronger relationships with and among your members
Boost organization awareness
Increase your membership base
Create a unified social strategy across social media sites (like Facebook, Twitter, YouTube) and online communities
Measure your progress with social and Web analytics
Connect a global membership base

Plus, pick up design and implementation best practices for your association community. Couto Solutions, an elite design development firm that implemented AICPA’s online community, shares tips for designing a world class community.

Online Communities for Associations

Chris Kee — Thu, 08 Dec 2011 19:22:01 GMT

Now that you are ready to build a new online community for your association or revamp your current one, it’s time to get that critical buy-in from your colleagues. Use this slide presentation to help you explain your ideas and strategy to enhance your association’s membership.

Associations-Wireframes.zip

Chris Kee — Fri, 02 Dec 2011 23:26:18 GMT

This zip file contains some great design blueprints, known as wireframes, to give you some guidance in creating your own community design. Download these sample designs and use them as your own or get some inspiration to improve your current design.

Online Communities for Market Research

Chris Kee — Thu, 01 Dec 2011 23:37:13 GMT

A survey is a snapshot; an online community is a movie, and in it, the characters are having an ongoing dialogue about your brand. According to the Fall 2011 GreenBook Research Industry Trends Report(GRIT), next year will bring massive growth of online communities in the field of market research. Don’t get left behind.

Watch CORE4 Research and Telligent engage in a discussion about the emerging importance of online communities for social market research. You will understand the key differentiators among in-person consumer panels, online communities and social networking sites like Facebook for market research and when to use the different methods. You will learn how CORE4 Research is turning consumer research into actionable takeaways in a matter of days and weeks with communities versus months with traditional research methods.

You will see how the research provider is adapting market research for mobile consumers with its Field Agent app. Innovations such as these are just a few reasons why CORE4 Research was recently named a 2011 SuperNova Award winner by Constellation Research.

CORE4 Research Customer Success Story

Chris Kee — Mon, 28 Nov 2011 22:54:35 GMT

CORE4 Research needed to conduct high quality market research and uncover consumer feedback quickly and cost-effectively. It engages consumers with ongoing discussions, surveys and focus groups about products, packaging and shopping habits in an online community. CORE4 Research delivers improved consumer market research that enables companies to enhance their marketing strategies and increase sales.

Market Research Gets Social - Telligent (2011)

Chris Kee — Wed, 23 Nov 2011 16:16:06 GMT

Customer-Service-Wireframes.zip

Chris Kee — Mon, 07 Nov 2011 21:56:15 GMT

When it comes to a great customer experience, hosting a well-designed and easy to use community is a key best practice. We've created these community design blueprints, known as wireframes, to give you some guidance in creating your own community design. Download these sample designs and use them as your own or get some inspiration to improve your current design.

Forrester: Socializing The Technology Adoption Cycle

David Boothe — Thu, 13 Oct 2011 19:47:57 GMT

For Technology Marketing Professionals
Forrester Research, Inc.

Technology marketers face the ongoing challenge of how to align content touches with their customers’ preferences for information sources. Social media heightens this challenge because poorly aligned content can go negatively viral. While technology marketers seek more effective tactics to meet their customers’ needs, their customers seek more useful business-to-business (B2B) social media channels that provide them with information that has real value during their decision-making process. One powerful way technology marketers can close this gap is by optimizing social media tactics for each stage in the buyers’ technology adoption cycle. These technology adoption patterns lead to safe bets that B2B technology marketers can take for engagement, as long as they follow a customer-driven approach.

Broadridge Customer Success Story

Chris Kee — Wed, 21 Sep 2011 21:54:29 GMT

Broadridge needed to support open and transparent discussions between shareholders and public companies to improve visibility into hot topics while protecting investor privacy. It improves investor communications and channels validated feedback from top shareholders to corporate directors through Shareholder Forum, an online social community built on Telligent Community. Broadridge cements its role as financial technology leader with an industry-leading communication solution.

Forrester Wave™: Enterprise Social Platforms, Q3 2011

Chris Kee — Wed, 24 Aug 2011 14:46:20 GMT

Telligent was among the select companies that Forrester invited to participate in its August 2011 Enterprise Social Platforms, Q3 2011 Forrester Wave™ report. In this evaluation, Telligent was cited as a leader.

Download your complimentary Forrester Wave report.

Yes, I'd like to learn more about what functionality Enterprise Social Platforms should provide, who the leading vendors are in the market today and the strengths and weaknesses of these leading solutions.

Telligent Highlights from the Forrester Wave: Enterprise Social Platforms

"Telligent maintains a razor-sharp focus on analytics, a platform designed from the ground up for extension, and a growing and impressive stable of partners."

"Telligent maintains a very strong tie to its customers and prospects that translates into highly relevant investments in features and functionality."

"Telligent maintains a strong relationship with Microsoft and offers deep integration with Lync for real-time collaboration, SharePoint for document management, and Outlook for user-level integration"

“Through Telligent Marketplace, it has built an ecosystem that extends the value of the core platform.”

Telligent Enterprise 3.0

Chris Kee — Wed, 03 Aug 2011 15:51:49 GMT

What if you could extend your company's investments in enterprise technology to extract even more value? With millions invested in your current infrastructure, what if you could serve data from these systems to employees according to the way they work? How would your corporate culture improve if employees were free to create their own work groups – groups infused with the information that lives in your business applications today in a community where collaboration and networking opportunities abound?

Watch Rob Howard, Founder and CTO of Telligent, along with Cecilia Edwards, Senior Vice President of Client Services, and Anna Van Sligtenhorst, Director of Product Management, show how Telligent delivers game-changing social employee experiences with Telligent Enterprise 3.0. During this one-hour session, Rob provides an overview of Telligent Enterprise 3.0 starting with background and goals for the new release as well as key functionality. Following a live demonstration, you'll learn about the path for upgrading to the new release and next steps for getting started.

Telligent Community 6.0

Chris Kee — Tue, 02 Aug 2011 22:21:40 GMT

Get Ready to Launch: Telligent Community 6.0

Discover How Telligent Community 6.0 Sets the Standard in Online Communities

What if you could create a unique online experience that inspires your customers to help one another, champion your brand, and motivate purchasing decisions? Think of all the ways this empowered network of customer advocates can inspire your company to create better products and deliver service that gets noticed for all the right reasons. Watch Rob Howard, Telligent Founder and CTO, along with Wendy Gibson, Telligent CMO, to learn how Telligent delivers game-changing social customer experiences with Telligent Community 6.0. During this one-hour session, Rob provides an overview of Telligent Community 6.0 starting with background and goals for the new release as well as key functionality. Following a live demonstration, you'll learn about the path for upgrading to the new release and next steps for getting started.

Cadbury Customer Success Story

Chris Kee — Tue, 02 Aug 2011 16:48:32 GMT

Think chocolate; think Cadbury, a brand craved by sweet lovers the world over. The Cadbury Dairy Milk bar, a testament to that, has been around since 1905 and is still going strong. In a market with intense competition, how do you continue to build brand loyalty? How do you engage your customers so you can learn more about them? By creating a marketing campaign that splits consumers into two teams, Spot or Stripe, Cadbury has successfully created a new community of brand enthusiasts. The Spots v Stripes campaign transforms customers into brand enthusiasts by inviting everyone in the United Kingdom and Ireland to divide into two teams and play any type of game in order to score points towards an overall, national team total.

Telligent Community-as-a-Service Overview

Katie Josephson — Fri, 22 Jul 2011 18:45:39 GMT

Telligent Community-as-a-Service Overview

Telligent Connect for Microsoft Lync

Chris Kee — Fri, 24 Jun 2011 19:27:46 GMT

Here is a video that shows the built-in integration that Telligent Enterprise brings with Microsoft Lync.

World Class Communities: Strategies for Building World Class Communities

Chris Kee — Fri, 29 Apr 2011 20:49:13 GMT

Telligent delivers strategies for building world class communities.

Part two of the Telligent Thought Leadership Series, World Class Communities, focuses on visionary and operational keys for success.

The second white paper, Strategies for Building World Class Communities, provides actionable insights into how to develop online community strategy, including how to:

Weave community objectives deeply into the fabric of your company
Develop a picture of success early
Execute in waves
Drive Adoption

Conversations about community are evolving from the topic of features and functions – the technical understanding of blogs, wikis, forums, and other social media tools – to value proposition. Strategies that leverage community as a means to delivering on your company's unique value proposition create long-term competitive advantage.

We encourage you to download and share the Strategies for Building World Class Communities webinar with your colleagues and join in the conversation on Twitter using the hashtag #WCCTelligent.

World Class Communities - Strategies

Chris Kee — Wed, 13 Apr 2011 20:34:09 GMT

Conversations about community are evolving from the topic of features and functions – the technical understanding of blogs, wikis, forums, and other social media tools – to value proposition. Strategies that leverage community as a means to delivering on your company’s unique value proposition create long-term competitive advantage.

Join Cecilia Edwards, Senior Vice President of Client Services at Telligent, to learn the seven keys for building world class communities that produce real business value.

We encourage you to download and share this presentation with your colleagues and join in the conversation on Twitter using the hashtag #WCCTelligent.

Kaseya Customer Success Story

Megan Yunker — Tue, 22 Mar 2011 15:05:01 GMT

Kaseya, the leading global provider of automated IT Systems Management Software for more than 4,500 clients worldwide, wanted to take customer experience to the next level. The company needed to replace existing social tools with a single, manageable framework - an online social community - to engage customers. To learn how Kaseya leverages Telligent Community to enhance customer experience, drive product development and attract new clients, download the company's success story.

Planning Strategies in Social Media

Vince Ford — Thu, 10 Mar 2011 19:56:56 GMT

Planning Strategies in Social Media

Social Media in Banking

Vince Ford — Thu, 10 Mar 2011 19:53:13 GMT

Social Media in Banking

Marcus Treacher, Head of e-Commerce, HSBC

Learn the Characteristics of World Class Communities

Vince Ford — Thu, 10 Mar 2011 19:50:08 GMT

Learn the Characteristics of World Class Communities

Wendy Gibson, Chief Marketing Office, Telligent