Telligent

Social Customer Service Webinar

Chris Kee — Tue, 22 May 2012 20:37:34 GMT

Webinar: Tackle Social Customer Service with Industry Analyst and Experts

By using a social support community to reach your customers, you can achieve measurable ROI. In fact, the numbers are pretty amazing — 60 percent reduction in case load, 50 percent shorter turnaround time, 20 percent increase in site visit length* — these are the kinds of numbers that have a meaningful impact.

Watch the webinar recording of our guest speaker and leading customer service analyst Kate Leggett from Forrester Research, Inc. and customer care gurus from Cox Communications and Kaseya discuss strategies for enhancing B2B or B2C support with social media and online communities.

View the webinar and you'll learn how to:

Create strategies for multi-touch customer support
Build a thriving online support community
Pick the metrics that matter to measure your ROI

Continue learning about social customer service:

View the Social 101 eBook for a refresher guide on the social networks and tools organizations use to accomplish business objectives.
Access the Customer Service Toolkit for community wireframes, best practices guidelines, videos and more.
Download the HealthStream Case Study to learn more about how HealthStream reduces support calls and improves their products through online community collaboration.

*Metrics provided by Telligent customers – download the case studies for more information.

HealthStream Customer Success Story

Chris Kee — Wed, 16 May 2012 14:42:01 GMT

Problem: Enhance customer communications and reduce support costs

Solution: Built online support community to strengthen customer relationships and enable customers to crowdsource questions

Impact: Reduced support calls and enhanced products through collaboration

Telligent Social Suite for Microsoft SharePoint

Chris Kee — Thu, 03 May 2012 16:24:17 GMT

Social 101 eBook

Chris Kee — Wed, 02 May 2012 19:49:31 GMT

Social can be daunting for businesses. It’s tough to get your arms around the basic concepts and figure out where to get started.

To help jumpstart your journey to learn more about the social ecosystem, flip through the Social 101 eBook. You’ll get a basic overview of these social tools, plus tips from industry experts on how to accomplish your business objectives with social:

Social networks (like LinkedIn and Twitter)
Social applications (such as wikis and forums)
Online communities

Telligent Connect for Sitecore Overview

Chris Kee — Tue, 24 Apr 2012 18:47:18 GMT

Guild of Sommeliers Customer Success Story

Chris Kee — Mon, 09 Apr 2012 14:30:43 GMT

Challenge: Create online community for wine professional to network and share knowledge with peers

Solution: Foster member education and peer networking in a global online community

Results: Increased membership sevenfold over four years through social engagement and knowledge sharing

API Healthcare Customer Success Story

Chris Kee — Fri, 30 Mar 2012 21:10:34 GMT

Problem: Replace legacy support portal with social community to enable peer-to-peer support and encourage professional networking

Solution: Launch a social community to support clients, enable client networking and collaborate on product development

Impact: Established online support community while enhancing client relationships and enabling collaborative product innovation

Microsoft SDPS How To Guide

Chris Kee — Fri, 30 Mar 2012 15:39:18 GMT

InnovationCast Webinar

Chris Kee — Thu, 22 Mar 2012 22:22:42 GMT

InnovationCast: Discover the Power of Collaboration

Innovation is a hot priority for businesses today. According to the Boston Consulting Group’s Executive Innovation Survey, 72% of business executives stated that innovation is one of their company’s top three strategic priorities.

At Telligent, we understand the importance of innovation, and that is why we recently announced the offering of an ideation and innovation management solution – InnovationCast™. This product supports open innovation and is the only ideation and innovation management solution built on an enterprise-grade platform for social collaboration.

Learn how you can accelerate your organizations ability to innovate by viewing our recent InnovationCast webinar. Watch as Telligent’s Vice President of Product Management, Scott Kirkland, and Senior Vice President of Client Services, Cecilia Edwards, take you through an informative walk-through of innovation management. During the webinar, you will be given an introduction to open innovation, an overview of InnovationCast, a brief product demonstration, and a review of best practices for implementing innovation solutions.

InnovationCast Overview

Chris Kee — Thu, 22 Mar 2012 19:55:27 GMT

InnovationCast Brochure

AvidXchange Customer Success Story

Chris Kee — Fri, 02 Mar 2012 22:45:22 GMT

Problem: AvidXchange needed a way to reduce inbound support cases and provide customers with continuous training.

Solution: It created a hub for support, product training and customer engagement that’s accessible 24/7 with a support community.

Impact: AvidXchange decreased support cases 60% within 12 months.

Telligent Enterprise Product Overview

Chris Kee — Thu, 23 Feb 2012 20:14:29 GMT

Telligent Community Product Overview

Chris Kee — Thu, 23 Feb 2012 20:11:06 GMT

Telligent Company Overview

David Boothe — Fri, 17 Feb 2012 16:21:46 GMT

Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Our powerful community development platform allows our customers and partners to customize their community experiences and build award-winning applications atop the platform.

Introduction to Social

Elena Savvides — Mon, 06 Feb 2012 14:12:28 GMT

What is Social? How can it help my business? This video provides a brief overview.

AICPA Customer Success Story

Chris Kee — Fri, 03 Feb 2012 16:16:33 GMT

AICPA needed to ensure a strong pipeline for the profession and build awareness of the AICPA. They built association loyalty through social networking and collaboration. They decided to launch This Way to CPA, a targeted, online community for college students studying accounting. To learn more about how the platform helped AICPA accomplish this, download our customer success story.

Q&A: Top 7 Questions Associations Want To Know About Online Communities

Chris Kee — Fri, 30 Dec 2011 17:56:16 GMT

During your research into social media and online community strategies for your association, you may find yourself asking the same questions your peers have asked. To save you some time, we have compiled the top questions we get asked along with the most helpful answers.

Telligent Social Workshops for Microsoft

Chris Kee — Thu, 15 Dec 2011 17:53:22 GMT

Telligent Social Workshops for Microsoft

The State of Associations and Social Media

Chris Kee — Tue, 13 Dec 2011 22:11:59 GMT

Social media is changing how members learn about, join and stay engaged with membership and professional associations. In this webinar, you’ll hear from American Institute of Certified Public Accountants (AICPA), the largest volunteer professional association in the U.S. with nearly 370,000 members in 128 countries. AICPA created a unified social media and online community strategy to educate, network with and recruit new members.

Watch how to navigate your association through the social ecosystem to:

Build stronger relationships with and among your members
Boost organization awareness
Increase your membership base
Create a unified social strategy across social media sites (like Facebook, Twitter, YouTube) and online communities
Measure your progress with social and Web analytics
Connect a global membership base

Plus, pick up design and implementation best practices for your association community. Couto Solutions, an elite design development firm that implemented AICPA’s online community, shares tips for designing a world class community.

Online Communities for Associations

Chris Kee — Thu, 08 Dec 2011 19:22:01 GMT

Now that you are ready to build a new online community for your association or revamp your current one, it’s time to get that critical buy-in from your colleagues. Use this slide presentation to help you explain your ideas and strategy to enhance your association’s membership.

Associations-Wireframes.zip

Chris Kee — Fri, 02 Dec 2011 23:26:18 GMT

This zip file contains some great design blueprints, known as wireframes, to give you some guidance in creating your own community design. Download these sample designs and use them as your own or get some inspiration to improve your current design.

Online Communities for Market Research

Chris Kee — Thu, 01 Dec 2011 23:37:13 GMT

A survey is a snapshot; an online community is a movie, and in it, the characters are having an ongoing dialogue about your brand. According to the Fall 2011 GreenBook Research Industry Trends Report(GRIT), next year will bring massive growth of online communities in the field of market research. Don’t get left behind.

Watch CORE4 Research and Telligent engage in a discussion about the emerging importance of online communities for social market research. You will understand the key differentiators among in-person consumer panels, online communities and social networking sites like Facebook for market research and when to use the different methods. You will learn how CORE4 Research is turning consumer research into actionable takeaways in a matter of days and weeks with communities versus months with traditional research methods.

You will see how the research provider is adapting market research for mobile consumers with its Field Agent app. Innovations such as these are just a few reasons why CORE4 Research was recently named a 2011 SuperNova Award winner by Constellation Research.

CORE4 Research Customer Success Story

Chris Kee — Mon, 28 Nov 2011 22:54:35 GMT

CORE4 Research needed to conduct high quality market research and uncover consumer feedback quickly and cost-effectively. It engages consumers with ongoing discussions, surveys and focus groups about products, packaging and shopping habits in an online community. CORE4 Research delivers improved consumer market research that enables companies to enhance their marketing strategies and increase sales.

Market Research Gets Social - Telligent (2011)

Chris Kee — Wed, 23 Nov 2011 16:16:06 GMT

Customer-Service-Wireframes.zip

Chris Kee — Mon, 07 Nov 2011 21:56:15 GMT

When it comes to a great customer experience, hosting a well-designed and easy to use community is a key best practice. We've created these community design blueprints, known as wireframes, to give you some guidance in creating your own community design. Download these sample designs and use them as your own or get some inspiration to improve your current design.