Discover Your Influential Users: Increasing Community Effectiveness
Webinar Recorded on January 13, 2010
One of the most important factors in determining an online community’s success is the ability to discover exactly which users are making the biggest differences. Whether you already have an established community or are just getting started, this webinar will provide guidance on discovering and maximizing the impact of your most influential users.
Learn how to align strategy with your business goals, monitor community health and measure customer engagement to increase your community’s effectiveness. During this 60-minute webinar, we will demonstrate how SolarWinds, a network management software company, has been able to lower costs, increase profits, and speed product enhancements by focusing on these core areas:
- Aligning multiple departments around one community
- Evaluating metrics that tie to company objectives
- Monitoring growth and participation
- Identifying influencers, contributors, and connectors
Spend a valuable hour with Dawn Lacallade, Community Manager at SolarWinds, and Lawrence Liu, Principal Solution Strategist at Telligent, for an in-depth case study to learn how you can increase your community’s effectiveness by discovering and understanding your most influential users.