White Papers

World Class Communities: Strategies for Building World Class Communities

Chris Kee — Fri, 29 Apr 2011 20:49:13 GMT

Telligent delivers strategies for building world class communities.

Part two of the Telligent Thought Leadership Series, World Class Communities, focuses on visionary and operational keys for success.

The second white paper, Strategies for Building World Class Communities, provides actionable insights into how to develop online community strategy, including how to:

Weave community objectives deeply into the fabric of your company
Develop a picture of success early
Execute in waves
Drive Adoption

Conversations about community are evolving from the topic of features and functions – the technical understanding of blogs, wikis, forums, and other social media tools – to value proposition. Strategies that leverage community as a means to delivering on your company's unique value proposition create long-term competitive advantage.

We encourage you to download and share the Strategies for Building World Class Communities webinar with your colleagues and join in the conversation on Twitter using the hashtag #WCCTelligent.

World Class Communities: The Characteristics of Community Excellence

Vince Ford — Tue, 11 Jan 2011 20:36:18 GMT

Social is the new normal. Organizations that ignore social technology are missing out on a major market opportunity and will have to spend significantly to catch up. Telligent's Rob Howard and Cecilia Edwards share their in-depth review of characteristics of world class communities.

Telligent identified nine community characteristics that if met would merit “world class”, including:

Identifiable business objectives – In a community, business goals are enabled through member relationships.
Leverage the wisdom of the crowd – Very little guessing needs to be done when a company is able to get the direct input from the community.
Membership has its privileges – Members of a community want to feel as though they have an inside scoop on what is happening at the company and that their membership provides them access to things they cannot get elsewhere.

Download this white paper to learn how your organization can build a world-class community.

How to Spur Employee Innovation in Your Organization: Lessons Learned from Mota-Engil

Vince Ford — Wed, 15 Dec 2010 20:34:29 GMT

How can you take advantage of your most valuable resource - your employees - to spur innovation in your organization? By providing a platform to simplify collaboration among employees, you will see an increase in the speed and flow of ideas, which will accelerate the innovation process and drive business.

Carlos Mendes of weListen, António Meireles of Mota-Engil, and Telligent CTO Rob Howard discuss collaborative employee innovation, including best practices from Mota-Engil's innovation management platform.

Download the white paper to learn more.

Mashable - How to Manage a Sustainable Online Community

Vince Ford — Sat, 04 Sep 2010 20:35:10 GMT

In this Mashable article, Telligent founder and CTO Rob Howard discusses the life cycle of online communities - how to understand it, and how to garner value from it. "Community life cycles are often portrayed as simple linear progressions, with the goal of 'maintenance' once maturity is reached," Howard says. "However, I have found that a community has unique characteristics that conflict with many of the preconceived notions of success."

While at least 70 percent of online communities fail, the leading communities aren’t just surviving; they are thriving. What sets these communities apart from the rest?

With more than 3,000 customers, Telligent has the knowledge that can help you:

Move beyond the technology to strategy
Understand the community life cycle
Harness user generated knowledge
Mine and measure data

Telligent can help you create the best possible community experience for your organization, and then maintain that momentum for a flourishing and sustainable community. Transform your community from stale to effective with Telligent.

How Businesses can Harness the Power of Online Communities

Nicole Keith — Mon, 14 Jun 2010 15:41:50 GMT

Telligent founder and CTO Rob Howard's discusses getting better ROI from your online community through measuring your investments and getting tangible value. He also breaks down the different types of communities and discusses strategies for leveraging them to gain maximum value.

Lower Costs through Online Support Communities

Nicole Keith — Wed, 17 Feb 2010 01:10:42 GMT

Telligent founder and CTO Rob Howard explores the value that user generated content provides support organizations, the advantages of online support communities and how to best monitor performance and ROI, providing a clear motivation to invest in an online user support community.

Organizations constantly seek innovative ways to improve customer support, while at the same time lowering customer support costs. More and more, departments are asked to drive growth, despite reduced headcounts and budgets. So how can you do more with less, and faster than the competition?

Learn how.