Object Reference not set to an object when clicking Web Analytics

Object Reference not set to an object when clicking Web Analytics

  • when clicking the web analytics tab on our anayltics app, we get the following error: it appears to be throwing an error when trying to load the group dropdown? how can i fix this?

    this is on analytics 3.5; we are planning on upgrading but it won't be for a few more weeks.

    Exception information:

       Exception type: NullReferenceException

       Exception message: Object reference not set to an instance of an object.

    Request information:

       Stack trace:    at Harvest.CommunityServer2009.GroupIdDropDownList.PopulateDropDown()

      at Harvest.Library.BaseClasses.SiteParameterDropDown.DataBindDropDownList(Int32 siteId, String schemaName)

      at Harvest.Web.Controls.ReportViewContainer.AddParameterControl(ReportBase report, List`1 requiredParameters, String schemaName)

      at Harvest.Web.Controls.ReportViewContainer.Page_Load(Object sender, EventArgs e)

      at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

      at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

      at System.Web.UI.Control.OnLoad(EventArgs e)

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Control.LoadRecursive()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

  • I have a few questions for you to gather additional information:

    1. Do you only receive this error when clicking on the Web Analytics tab? Do you get this error if you click on the other tabs (Users, Buzz, Collaboration)?

    2. Has this tab ever loaded?

    3. Can you navigate directly to a report on the Web Analtyis tab and does it load? To do this, use the search box and search for "Page Views" and click one of the results. Let me know if that loads for you.

    4. Do you know if any "new groups" were recently added to your community?

    5. Any configuration changes made recently?

    Thank you

    Jana Carter

    Telligent Analytics Program Manager