Telligent Analytics 3.6 includes in-depth views into your community in five key areas: Buzz, Collaboration, Support, Users, and Web Analytics. The navigation menu items are listed below with the reports they contain by default.

  1. Buzz
    1. Summary
      • Buzz Key Vital Signs - Includes Topics and Topic Tracker.

    2. My Site Buzz
      • Top Topics - Includes Top Topics and Most Viewed Topics Overall.
      • People - Includes Who's Talking.
      • Tracked Topics - Includes Tracked Topics, Most Viewed Tracked Topics, and Users Talking About Tracked Topics.
      • Volatile Topics - Includes Volatile Topics.
      • Popular Tags - Includes Most Popular Tags.

    3. Listening Externally
      • Twitter Buzz - Includes Tracked Topics Twitter Rank, Twitter Sentiment, Tracked Topics Twitter Details, and Who's Talking on Twitter.
      • Top Topics - Includes External Tracked Topics by Volume.
      • People - Includes Who's Talking Externally.
      • Sources - Includes External Sources.

    4. Buzz by User Type
      • Asker Buzz - Includes Askers Top Topics.
      • Answerer Buzz - Includes Answerers Top Topics.
      • Influencer Buzz - Includes Influencers Top Topics.
      • Originator Buzz - Includes Originators Top Topics.
      • New Users Buzz - Includes New Users Top Topics.

    5. Buzz sentiment
      • Overall Sentiment - Includes Sentiment Summary, Daily Topic Sentiment (All), Recent Positive Contributions, and Recent Negative Contributions.
      • Sentiment per Topic - Includes Top Sentiment (All) and Tracked Topics Sentiment.
      • Sentiment for Power Users - Includes Power Sentiment Users.

  2. Collaboration
    1. Summary
      • Collaboration Key Vital Signs - Includes Contributions Per Day and Most Active Content.

    2. Groups
      • Summary - Includes Groups Statistics, Groups Activity Over Time, and Most Active Groups.
      • New Groups - Includes New Groups.

    3. Forums
      • Summary - Includes Forum Statistics, Answer Rate, Reply Rate, Most Active Forums, Top Answerers and Top Forum Topics.
      • Views - Includes Forum Views Per Day, Total Forum Views, Total Views Per Forum, and Total Views Per Thread.
      • Discussion Threads - Includes Forum Discussions Per Day, Total Forum Discussions, and Discussion Volume Per Forum.
      • Q/A Threads - Includes Q/A Threads, Forum Answers Per Day, Most Viewed Answered Threads, Most Viewed Unanswered Threads, Top Answerers, and Top Askers.
      • Answer Rates - Includes Answer Rate and Answer Rate for Groups & Forums.
      • Reply Rates - Includes Reply Rate and Reply Rate for Groups & Forums.
      • Popular Content - Includes Most Viewed Forums, Most Viewed Threads, and Most Popular Forum Tags.

    4. Blogs
      • Summary - Includes Blog Statistics, Top Blog Topics, Trackbacks Per Blog, and Most Active Blogs.
      • Views - Includes Blog Views Per Day, Total Blog Views, Total Views Per Blog, and Total Views Per Post.
      • Posts - Includes Blog Posts Per Day, Total Blog Posts, and New Blog Posts.
      • Comments - Includes Blog Comments Per Day, Total Blog Comments, Comments Per Blog, Comments Per Blog Post, Comments Per Blog (Details), and Top Commenters.
      • Popular Content - Includes Most Viewed Blogs, Most Viewed Blog Posts, and Most Popular Blog Tags.

    5. Wikis
      • Summary - Includes Wiki Statistics, Wiki Pages Per Day, Wiki Revisions Per Day, Contributions Per Wiki, Top Wiki Topics, and Most Active Wikis.
      • Views - Includes Wiki Views Per Day, Total Wiki Views, Total Views Per Wiki, and Total Views Per Page.
      • Contributions - Includes Wiki Contributions Per Day, Total Wiki Contributions, Contributions Per Wiki, and Dead Wikis.
      • Pages - Includes Wiki Pages Per Day, Total Wiki Pages, Pages Per Wiki, Contributions Per Page, Most Recent Wiki Pages, and Static Wiki Pages.
      • Revisions - Includes Wiki Revisions Per Day, Total Wiki Revisions, Revisions Per Wiki, and Most Revised Wiki Pages.
      • Comments - Includes Wiki Comments Per Day, Total Wiki Comments, Comments Per Wiki, and Comments Per Page.
      • Popular Content - Includes Most Viewed Wikis, Most Viewed Wiki Pages, and Most Popular Wiki Tags.

    6. Media Galleries
      • Summary - Includes Media Gallery Statistics, Media Uploads Per Day, Media Downloads Per Day, Most Viewed Media Galleries, Top Media Gallery Topics, and Most Active Media Galleries.
      • Views - Includes Media Gallery Views Per Day, Total Media Gallery Views, Total Views Per Media Gallery, and Total Views Per File.
      • Files - Includes Media Gallery Uploads Per Day, Total Media Gallery Uploads, Recent Media Uploads, File Downloads, Most Viewed Media Files, and Most Commented Files.
      • File Size - Includes Most Files Per Gallery, Files Per Mime Type, Average File Size Per Gallery, Average File Size Per Mime Type, and Size Per Media File.
      • Comments - Includes Media Comments Per Day, Most Commented Gallery, and Most Commented Files.
      • Popular Content - Includes Most Viewed Media Galleries, Most Viewed Media Files, and Most Popular Media Tags.

  3. Support
    1. Summary
      • Support Key Vital Signs - Includes Support Key Vital Signs and Answer Rate.

    2. Forum Users
      • Forum Contributors - Includes Forum Contribution Summary, Overall Forum Contributors, and New Forum Contributors.
      • Moderators - Includes Moderators, Moderators By Action Count, Moderator Actions Per Community Group, Moderator Actions Per Role, and Most Moderated Users.
      • Top Answerers - Includes Top Answerers.
      • Top Askers - Includes Top Askers.

    3. Thread life cycle
      • Answer Rate - Includes Answer Rate and Answer Rate For Groups & Forums.
      • Reply Rate - Includes Reply Rate and Reply Rate for Groups & Forums.
      • Threads - Includes Forum Threads, Most Viewed Answered Threads, and Most Viewed Unanswered Threads.
      • Time-to-Solution - Includes Time-to-Solution, Forums By Best Time-To-Solution, and Forums By Worst Time-To-Solution.

  4. Users
    1. Summary
      • User Key Vital Signs - Includes User Key Vital Signs, User Type Summary, and Social Fingerprint.

    2. User Behavior
      • Active Users - Includes Active Users Per Day and Top Contributors.
      • Find a User - Includes Power Users and Most Viewed Profiles.
      • Sign Ins - Includes User Sign Ins Per Day.

    3. User Types
      • Summary - Includes Power Users.
      • Top Answerers - Includes Top Answerers.
      • Top Askers - Includes Top Askers.
      • Top Commenters - Includes Top Commenters.
      • Top Connectors - Includes Top Connectors.
      • Top Influencers - Includes Top Influencers.
      • Top Originators - Includes Top Originators.
      • Top Moderators - Includes Moderators, Moderators By Action Count, Moderator Actions Per Community Group, Moderator Actions Per Role, and Most Moderated Users.

    4. User Demographics
      • User Demographics - Includes Users Per Email Domain.
      • Users in Roles - Includes Users in Roles.
      • User Registrations - Includes Total Registered Users Over Time, Total Registered Users (Activity Details), and New User Registrations Per Day.

    5. Sentiment
      • Users Sentiment - Includes Top Sentiment By User (All Topics) and Top Sentiment By User (Tracked Topics).

  5. Web Analytics
    1. Summary
      • Web Analytics Key Vital Signs - Includes Web Analytics Key Vital Signs and Page Views.

    2. Views
      • Page Views - Includes Page Views Summary, Page Views, and Page Views: Year At A Glance.
      • RSS Page Views - Includes RSS Page Views Summary, RSS Page Views, and RSS Views Per Page.
      • Most Viewed Pages - Includes Most Viewed Pages Summary and Most Viewed Pages.

    3. Visitors
      • New vs. Returning Visitors - Includes Total Visitors Summary and Visitors Comparison.
      • Time On Site - Includes Time On Site Summary and Time On Site.
      • Depth of Visit - Includes Depth Of Visit Average and Depth Of Visit (Details).

    4. Loyalty
      • Visitor Frequency - Includes Visitor Frequency Summary and Visitor Frequency (Details).
      • Visitor Recency - Includes Visitor Recency.
      • Exit Ratio - Includes Exit Ratio Summary, Exits Per Page, and Singletons.

    5. Usage
      • Browser Usage - Includes Browser Usage and Views Per Browser Type.
      • Search Keywords - Includes Search Keywords Summary.
      • Traffic Sources - Includes Traffic Sources Summary, Traffic Sources, and Top Referrers.

    6. Exceptions
      • Exceptions - Includes Top Exception Types, Exceptions (Details), Exception Pages (Details), and Top 404 Pages.