As a Telligent Analytics user, you have a great deal of information available to you about your system and users; their conversations; buzz, and volatile topics. The guide provides you detailed information on all the rich metrics you can use to understand your community and determine your areas of focus to improve community members' experiences.

This guide contains the following articles:

  1. Important concepts and features
    1. About Web Analytics
    2. Answer rate, reply rate, and time-to-solution explained
    3. Buzz
    4. Scoping
    5. Search
    6. Users
    7. Volatile topics
  2. Reports
  3. Support tab
  4. Tasks
    1. Email subscriptions to reports
    2. Embedding a report in an external Web page
    3. How to add a new external buzz data source
    4. How to ignore keywords