After completing the install steps in the Installation Guide, you will want to validate your install by confirming that you can view reports, and that all of your tasks are running successfully to import data.

View reports

The first thing to check after completing your Telligent Analytics install is to confirm that the site was successfully created and that the various tabs and reports are visible.

Click Dashboard, and verify that you see reports on this page. Verify the top level tabs - 

  • Dashboard
  • Buzz
  • Collaboration
  • Support
  • Users
  • Web Analytics

 are all visible and clickable. Your site should look similar to this screen shot:

If this all appears correct, your report site has been successfully created and is ready to import data from your community.

Verify task imports

Tasks run on different intervals, and many tasks do not run until eight hours after starting the Task Service.

When a task completes successfully, a record for a task is created in the Settings > Task Imports page. You can view this page to find out which tasks have run successfully.

When you view this page, it should have started to populate with records a few hours after starting the Task Service.

Unless a site is very large, all tasks should complete within a day.

Tasks

After an appropriate amount of time has passed, check this page to verify that all tasks have completed. You should see a record on this page for each of the following tasks in Telligent Analytics 3.6:

  • 1Day
    1DayAnswerRateTimeSliceData
    1DayReplyRateTimeSliceData
  • 3Day
    3DayAnswerRateTimeSliceData
    3DayReplyRateTimeSliceData
  • 7Day
    7DayAnswerRateTimeSliceData
    7DayReplyRateTimeSliceData
  • A
    ActiveUsersData
    AnonymousVisitorsTimeSliceData
    AnswerersTimeSliceData
    AskersTimeSliceData
    AvgConnectionsPerUserTimeSliceData
    AvgPagesViewedTimeSliceData
    AvgTimeOnSiteTimeSliceData
    AvgTimeToReplyTimeSliceData
    AvgTimeToSolutionTimeSliceData
  • B
    BlogCategoryData
    BlogCommentData
    BlogCommentData_Updates
    BlogPostData
    BlogPostData_Updates
    BrowserUsageByDateTask
  • C
    CommentersTimeSliceData
    ConnectorsTimeSliceData
  • D--
  • E
    EdgeListConnections
    ExceptionData
    ExternalSearchesTimeSliceData
  • F
    FirstTimeVisitorsPerDayTimeSliceData
    FirstTimeVisitorsTimeSliceData
    FlickrImport
    FollowerData
    ForumCategoryData
    ForumPostData
    ForumPostData_Updates
    ForumThreadData
    ForumThreadData_Updates
  • G
    GroupData
    GroupData_Updates
    GroupMembershipData
    GroupRootsData
  • H
    Harvest.Tasks.NaturalLanguageProcessingTask
    Harvest.Tasks.UserContributionMetricsTask
  • I
    InfluencersTimeSliceData
    InternalSearchesTimeSliceData
  • J--
  • K--
  • L
    LiveImageImport
    LiveVideoImport
  • M
    MediaCategoryData
    MediaCommentData
    MediaCommentData_Updates
    MediaPostData
    MediaPostData_Updates
    ModerationData
    ModeratorsTimeSliceData
  • N
    NatLangTopicMentionRollup
    NatLangUserMentionRollup
  • O
    OriginatorsTimeSliceData
    OverallAnswerRateTimeSliceData
    OverallReplyRateTimeSliceData
  • P
    PageExitTotalsByDateTask
    PctContributionsByExitingUsersTimeSliceData
    PctNewVisitorsTimeSliceData
    PostDownloadsData
    PostRatingsData
    PostsInGroupsData
    ProfileMessageData
    ProfileViewData
  • Q--
  • R
    ReferrerDataRollup
    RegisteredVisitorsTimeSliceData
    ReplyRatesPerDayData
    ReturneeRateTimeSliceData
    ReturningVisitorsTimeSliceData
    RoleData
    RssFeedImport
  • S
    SectionData
    SectionData_Updates
    SectionMembershipData
    SessionsByGroupData
    SingletonsTimeSliceData
    SingletonTotalsByDateTask
    StatusMessageData
    SubscriptionData
  • T
    TopReferrerTimeSliceData
    TotalPagesViewedTimeSliceData
    TotalPageViewsTimeSliceData
    TotalRssViewsRemoteOnlyTimeSliceData
    TotalSessionsTimeSliceData
    TotalViewsRemoteOnlyTimeSliceData
    TotalVisitorsPerDayTimeSliceData
    TotalVisitorsTimeSliceData
    TrackbackData
    TrackedThreadsData
    TrafficSourcesRollup
  • U
    UserAgentUsageByDayRollup
    UserConnectionMetricsRawDataTask
    UserData
    UserData_Updates
    UserDisplayNameData
    UserDisplayNameData_Updates
    UserFriendshipData
    UserFriendshipData_Updates
  • V
    ViewData
    ViewDataGroupIdUpdateTask
    VisitorRecencyRollupTask
    VisitorsData
  • W
    WebAnalyticsBulkProcessingTask
    WebAnalyticsRawData
    WebAnalyticsRSSViewDetailsTask
    WebAnalyticsRSSViewTotalsTask
    WebAnalyticsSessionTotalsTask
    WebAnalyticsUserAgentTask
    WebAnalyticsViewDetailsTask
    WebAnalyticsViewTotalsTask
    WikiCommentData
    WikiCommentData_Updates
    WikiData
    WikiData_Updates
    WikiPageData
    WikiPageData_Updates
    WikiRevisionData
    WikiRevisionData_Updates
    WikiTagData
  • X--
  • Y--
  • Z--

FAQ

Q:  My tasks don't appear to be working. How can I troubleshoot further?

A:  Read this guide on Troubleshooting Tasks.

Q:  Why do I see some tasks on the Task Imports page not having run after upgrading from Telligent Analytics 3.5 to 3.6?

A:  Some tasks were removed in release 3.6 that existed in release 3.5. If you are doing an upgrade, those tasks will still appear on your Settings > Task Imports page. The start/end times of these removed tasks will not change because as this task is no longer in use. Tasks removed from 3.6 include:

  • ReferrerData
    ReferrerData_Updates
    WebAnalyticsTask

These tasks were replaced by or merged with other tasks.

Q: There is a dependency warning that procedures are out of order. What do I do?

A: In both the create and upgrade scripts for Telligent Analytics, a warning is issued stating that "The module 'usp_dba_get_all_indicies' depends on the missing object 'usp_dba_get_index'. The module will still be created; however, it cannot run successfully until the object exists." This is because usp_dba_get_all_indicies is created before usp_dba_get_index. They should be created in reverse order and the warning will on occur. However, it is safe to ignore this warning. It is not an actual problem.