Telligent is always evolving its software to ensure that you can create, maintain and measure the impact of vibrant, interactive communities for internal and external audiences. With the release of Telligent Analytics 3.5, we've introduced significant improvements in performance and quality.

Telligent Analytics is our comprehensive analytics software that allows you to qualify user engagement both inside and outside of your communities.

If you are using... Then...
Nothing yet Contact Telligent Sales to learn more about using Telligent Analytics to measure engagement within your community powered by Telligent Community or Telligent Enterprise.
Harvest Reporting Server

Contact Telligent Support to upgrade to Telligent Analytics.

Harvest Reporting Server can continue to measure engagement in communities powered by any version of Community Server or Community Server Evolution. If you have upgraded to Telligent Community 5.x or Telligent Enterprise 2.x, you must instead use Telligent Analytics (at least version 3.0, but version 3.5 is recommended).

Telligent Analytics 3.0

Contact Telligent Support for information.

 

To understand which versions of our community and collaboration software are compatible with our analytics software, review this compatibility matrix:

Community built on... Works with...
Community Server (any version) Harvest Reporting Server 2.1, 2.0 SP2, 2.0 SP1, 2.0, or 1.0
Community Server Evolution (any version) Harvest Reporting Server 2.1, 2.0 SP2, 2.0 SP1, 2.0, or 1.0
Telligent Community 5.0 or 5.0 SP1 Telligent Analytics 3.5 or 3.0
Telligent Enterprise 2.0 or 2.0 SP1 Telligent Analytics 3.5 or 3.0
Telligent Community 5.5 Telligent Analytics 3.5 or 3.0
Telligent Enterprise 2.5 Telligent Analytics 3.5 or 3.0

 

To help you understand the value of this new product release, we have provided detailed information about the enhancements and bug fixes included.

If you are not currently running Telligent Analytics 3.0, your upgrade to Telligent Analytics 3.5 includes all fixes and enhancements made for Telligent Analytics 3.0.

 


Enhancements

You will benefit from several enhancements in Telligent Analytics 3.5:

Enhancement Description
Page views in Web Analytics We now more accurately display true page views for actual user visits. We filter out the following requests from page view totals:
  • Receiving a response code other than 200
  • Robot/crawler visits
  • From within the Evolution platform itself (identified by use of the Telligent.Common User Agent)
Scope reports Scoping groups is easier and more user-friendly.
Embed reports Take full advantage of your reports by embedding them into any existing Web site. All embedded reports have the same look and feel as in the Telligent Analytics interface and are fully interactive: You can zoom in on pieces of a line chart; turn lines on and off, and even click on a node to see more data in a drill-down report that takes you back to the Telligent Analytics interface.

 


Performance improvements

We have significantly improved the performance of Telligent Analytics used to measure sites of all sizes with particular impact on sites with high volume of page views per day. We have run Telligent Analytics 3.5 through rigorous performance testing, including both Web and database tests.

Improvement Description
SQL performance
  • Added indexes where necessary
  • Changed index fill factor as appropriate
  • Removed correlated sub-queries
  • Optimized report and task queries
Regular expressions
  • Replaced inline regular expressions with pre-compiled versions
Tasks
  • Added caching of ancillary data to speed processing of page views
  • Improved UserAgent parsing by using a generic regular expression
Analysis
  • Used pre-calculated roll-up data for page views
  • Used pre-calculated roll-up data for topics and sentiment


Bug fixes

We fixed over 140 customer-reported bugs in Telligent Analytics 3.5.

ID Description
24 Some wiki external URLs are pointing to the wrong wiki.
27 Bottom align the breadcrumb and date range with one another.
30 Left-justify the start date and compare date in the date range selector.
46 Update hover text for the Who's Talking report to read: Overall Sentiment Ratio for this User.
47 The Topic Tracker report will insert dummy topics (Topic 1, Topic 2, etc.) if the site has not identified enough topics. Update to not display dummy topics and only display verified topics, if any.
54 Rename the column Unique Contributors to Unique Authors for the Most Active Content report to avoid confusion with the # of Contributions column.
56 Sort custom dashboards alphabetically.
57 Renamed a data point on the Support tabs Key Vital Signs report from Avg. Response Rate to Avg. Reply Rate.
61 Add a tool tip for the share, subscribe and PDF items in the Options drop-down menu on reports.
66 Updated the mouse-over text for the sentiment bar located in the Top Influencers Topics report.
67 Add an external link through icon for each group and forum listed in the Answer Rates for Groups & Forums report.
75 Update the link through on the User Behaviors Key Vital Signs report for the Total Answerers data point.
76 Add an external link through icon for the person's name shown as the Top Moderator in the Moderators report (Users > Forums Users > Moderators).
82 Updated the link through on the # Searches column for the Frequent Searches report.
94 Modified the width of the custom dashboard menu drop-down for IE 6 users.
100 The settings toolbar will not offer a logout option if the user is not logged in.
115 Ensure the two references to volatile topics are using the same query method.
117 Ensured the user can subscribe to reports and have them delivered on a specific day of the week or month.
119 Buzz Summary report for a specific keyword was throwing an exception if no results were found.
121 The table spinner was adding unneeded white space under each table while it processed data.
123 Update the button label in Settings to read Upload vs. Choose File in the license area.
124 Fixed the click-through report for Comments Over Time and Blog Post Views Over Time to ensure they passed the correct parameters and displayed the click-through reports correctly.
125 Updated how the Social Fingerprint report on the Users Summary Page displayed the Moderator score to ensure it was in line with what was displayed on the neighboring table, User Type Summary for a specific user.
136 The compare line on some charts was not displaying the correct months
137 Updated the Trackbacks per Blog report to ensure it was passing the SectionID instead of the blog's title as the parameter.
145 Search keyword not correct on Search report.
146 Group scoping parameter not maintained when clicking throughout the site.
147 Most Viewed Media File (default date range) is showing blank.
148 Unable to jump between sites.
149 Clicking search result resulted in unexpected data.
159 & 161 Within the User Type reports, do not list users who are not identified as a particular User Type (i.e., don't list users with a '0' for a Moderator, Asker, etc. score).
166 Removed the median calculation for User Type scores to ensure a more reliable result set.
170 No. of Commenters drill-down producing error.
172 Engagement Report: Updated the click-through report for the Reply Rate data point.
178 + 337 Ensured all references to Active Users were displaying consistent data across the product.
179 Ensured all references to Page Views were displaying consistent data across the product.
186 Updated the click-through location for the Media Downloads report.
191 Contributions Over Time legend is running off the page.
193 Milestone - Clicking the pushpin located on line charts produced an error; this has been resolved.
196 Social Fingerprint - When exporting, the results spanned outside the report container. This is fixed.
197 Reports exported to an image now display a title and any parameters (such as group, user, keyword).
200 Clicking Enter on a keyboard invoked search vs. submit on several Settings pages.
202 Most commented post was empty on the Blogs Overview Report.
213 + 333 Updated RSS output format and corrected values.
217 Added trend arrows to subscriptions received via email.
226 Resolved duplicate names in Wiki Comments report.
227 New User Buzz report was inserting duplicate rows, causing data to show as more than it actually was.
230 External link-through missing on several reports.
248 Incorrect number of pages displayed after paging through on a table.
249 Web Analytics Module - Exception Log is not writing to the correct file path.
258 Searching with quotes causes unexpected results.
266 Arithmetic overflow in the numeric data type. Changed the data type so it could support larger numbers.
272 Exporting to PDF causing issues.
273 Group scoping word wheel was hiding under reports when expanded.
293 Clearing term out of table filter did not reset the table.
294 Clicking the green (+) next to Create New Dashboard on the dashboard tab drop-down did not invoke the creation of a new dashboard.
295 Clicking a new drop-down did not collapse the old one (Clicking Options after Help was expanded did not close Help).
303 Required text label missing on milestone creation page.
305 Clicking update on edit milestone page resulted in no action.
306 Clicking the (X) in the group scoping option did not result in resetting to ALL GROUPS.
311 Adding a report to a custom dashboard from search results did not produce a confirmation message.
314 When embedding a report, the compare line disappears.
318 Updated share links to use the ReportKey for the specific report, not the key present in the current URL.
320 Removed the paging option on a persons User Type Summary table (since it is always a one-page report).
322 Legend for the compare and trend values is not displayed in email subscriptions.
323 Embedding a report from a custom dashboard fails.
325 Table reports not rendering compare data correctly in some instances.
354 Unable to add the same ignore topic to multiple sites.
357 Unable to rename a dashboard in IE 6 and IE 7.
427 Scorecards were using inconsistent comparison date ranges.
429 Report titles were being cut off in bar charts.
430 Error when drilling into External Buzz report.
431 Updated title from Views per Traffic Source to Referrals per Traffic Source.
432 Referrals per Traffic Source pie chart and table were showing inconsistent data due to an incorrectly named column.
434 Clicking a sentiment excerpt from a users user summary report resulted in error.
435 Error when drilling into Topic Summary by Date for a specific keyword.
439 Most Viewed Traced Topic and Tracked Topics were not consistent in frequency numbers.
440 Duplicate tags were being reported in tag reports.
441 Error when drilling into Tag Volume report.
444 Error when drilling into Total Roles by Role report.
445 Error when drilling into Total Actions by Role report.
446 Error when drilling into Tag Volume by Date report.
470 Active Users per Day report not reporting correct numbers on the drill down report when scoped to a group.
484 Wiki revision numbers not accurate.
488 Unescaped character causing issues.
497 Manage Roles section had incorrect titles.
515 Mange Roles page producing an error.
523 Error when exporting New Blog Post and # of Friends report to spreadsheet.
553 Some links on case-sensitive DB were producing errors.
556 Editing sub-settings for sites did nothing.
625 PDF charts no longer cut-off text or images  (Forms Auth required)
649 Incorrect click thru report off of Contributions Over Time
656 YSOD when logging in on a Shared Membership site when no site has been created
686 Unable to rename a dashboard in IE 6 fixed
837 Unable to get details on a keyword that contained a forward slash (Keyword/Example)
897 Fixed a bug which had split versions of IE in the Browser Usage pie chart
922 Unable to write web analytics data to a separate database unless its on the same database server or there is a link between the db servers. This is fixed.
928 Threads Started on the User Insight page was including only discussion threads, question threads are now included. Number of friends now includes only approved friendship requests and not pending.
982 Fixed an issue not allowing a customer to add the same ignore word to more than one site
1000 Fixed a spelling error on various reports
1020 Fixed issues on the Moderator Users report (corrected column header text)
1021 Some pieces of data were missing external click thru arrows
1038 Fixed encoding issues (clicking on a bar chart title that included a colon results in error)
1062 Corrected issue with redundant page views being counted for some reports when scoped to a group
1070 Some buzz reports were not filtering out ignore words
1071 Fixed an issue with the Twitter task (rssimportstsk) which was resulting in zero hits for some keywords


Known issues

Although we strive to make every release the highest quality release to date, there are always going to be issues that have not yet been addressed in a software release. Here we document the set of issues that are known to exist in Telligent Analytics 3.5 which may be fixed in a future release. If you run into any issues with your community that are not documented here, please search for answers in our support community or contact Telligent Support directly.

Known issue Details
Task import displays an old date
  • End Time for tasks is not accurate. The page actually shows the value for when the task began in both the Start Time and End Time columns.
  • On the Task Imports page, several reports show the value of the last record processed instead of the actual Start/End times for when the task ran. Here is the list of these tasks: ViewData, WebAnalyticsTask, WebAnalyticsViewDetailsTask, WebAnalyticsViewTotalsTask
Case-sensitivity in database
While Telligent Analytics 3.5 has been tested on a case-sensitive database, it is not yet fully supported. There still may be issues that arise if a case-sensitive database is used.
Subscriptions The ability to subscribe and receive regular report updates via email only works for sites that use Windows authentication or shared membership. It will not work with forms authentication sites. The subscription service is not able to identify the user to which to email the subscribed report.
Export
  • PDF: Exporting report(s) in Telligent Analytics 3.5 only works with forms authentication. It will not work with Windows authentication or shared membership.
  • Embed: Embedding reports on an external site will not work if the Telligent Analytics 3.5 uses shared membership.
  • Image:
    • When exporting a report to an image, the report may not be being encoded properly, therefore, characters such as ' and & and @ may appear differently.
    • Table reports cannot be exported to an image
Table reports If a table report contains a long unbroken string, it will overflow the report container on the right side.
Custom dashboard
  • After renaming a custom dashboard, you must refresh the page for the change to take effect.
  • If you modify the date range while viewing a custom dashboard, it will take you back to the main dashboard.
Date parameter displayed as text string On some reports that are based on a specific date, the date is shown in the reports title as a text string vs. date format (20100104 instead of Jan 4, 2010).
Milestones Milestones are replicated across sites if your Telligent Analytics product is set up for multiple communities. For example, if you create a milestone to display on Site 1, it will also be displayed on Site 2.
Real-time Data Telligent Analytics displays data up through yesterday. It does not display real-time data. Many of the reports use roll-up tables to ensure a well performing application.
IE Users are unable to click the (X) located on the group scoping box to return the site to ALL GROUPS. The work-around is to type All Groups in the group scope box.
Performance for user Tracked Topics
Communities with very popular tracked topic words (example: a car company tracking the topic 'car') may see a slow down in performance when accessing this page.
Forum & Thread Popularity

The forum & thread popularity reports on the collaboration tab are not restricted to the date range selected. They are analyzing all data for that particular forum or forum thread.

The neutral indicator is appearing red instead of its intended gray in the Thread Popularity report.

Task Imports The End Time on the Task Imports page is rendering the Start Time the task began its import vs when the task finished importing data.