Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community's data, influencers, and sentiment.

This section of the User's Guide describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.

This section contains the following articles:

  1. About Web Analytics - for 3.5, see this document; for 3.6 and 3.7, see this document.
  2. Answer rate, reply rate, and time-to-solution explained
    1. Answer rate
    2. Reply rate
    3. Time-to-solution
  3. Buzz
    1. Default data sources for external buzz
    2. Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?
  4. Scoping
  5. Search
  6. Users
  7. Volatile topics