<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="http://telligent.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx</link><description>Guides for administrators and users of Telligent Analytics</description><dc:language>en-US</dc:language><generator>6.x Production</generator><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx</link><pubDate>Tue, 04 Oct 2011 20:35:37 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:4416</guid><dc:creator>Jenny Jarrard</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Current Revision posted to Telligent Analytics Product Documentation by Jenny Jarrard on 10/4/2011 3:35:37 PM&lt;br /&gt;
&lt;p&gt;Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community&amp;#39;s data, influencers, and sentiment.&lt;/p&gt;
&lt;p&gt;This section of the &lt;i&gt;User&amp;#39;s Guide&lt;/i&gt; describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.&lt;/p&gt;
&lt;p&gt;This section contains the following articles:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;About Web Analytics - for 3.5, see &lt;a href="/support/analytics/w/documentation/3324.aspx"&gt;this document&lt;/a&gt;; for 3.6 and 3.7, see &lt;a href="/support/analytics/w/documentation/20953.aspx"&gt;this document&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate-reply-rate-and-time-to-solution-explained.aspx"&gt;Answer rate, reply rate, and time-to-solution explained&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate.aspx"&gt;Answer rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/reply-rate.aspx"&gt;Reply rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/time-to-solution.aspx"&gt;Time-to-solution&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/buzz.aspx"&gt;Buzz&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/default-data-sources-for-external-buzz.aspx"&gt;Default data sources for external buzz&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/why-to-i-need-to-enter-a-flickr-api-key-and-a-live-appid-key-in-my-task-service-config-file.aspx"&gt;Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/scoping.aspx"&gt;Scoping&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/search.aspx"&gt;Search&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/users.aspx"&gt;Users&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/volatile-topics.aspx"&gt;Volatile topics&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
</description></item><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features/revision/6.aspx</link><pubDate>Tue, 04 Oct 2011 20:33:33 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:31050</guid><dc:creator>Jenny Jarrard</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Revision 6 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 10/4/2011 3:33:33 PM&lt;br /&gt;
&lt;p&gt;Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community&amp;#39;s data, influencers, and sentiment.&lt;/p&gt;
&lt;p&gt;This section of the &lt;i&gt;User&amp;#39;s Guide&lt;/i&gt; describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.&lt;/p&gt;
&lt;p&gt;This section contains the following articles:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;About Web Analytics - for 3.5, see &lt;a href="/support/analytics/w/documentation/3324.aspx"&gt;this document&lt;/a&gt;.&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate-reply-rate-and-time-to-solution-explained.aspx"&gt;Answer rate, reply rate, and time-to-solution explained&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate.aspx"&gt;Answer rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/reply-rate.aspx"&gt;Reply rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/time-to-solution.aspx"&gt;Time-to-solution&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/buzz.aspx"&gt;Buzz&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/default-data-sources-for-external-buzz.aspx"&gt;Default data sources for external buzz&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/why-to-i-need-to-enter-a-flickr-api-key-and-a-live-appid-key-in-my-task-service-config-file.aspx"&gt;Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/scoping.aspx"&gt;Scoping&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/search.aspx"&gt;Search&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/users.aspx"&gt;Users&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/volatile-topics.aspx"&gt;Volatile topics&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
&lt;p style="padding:0;margin:0;"&gt;&lt;/p&gt;
</description></item><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features/revision/5.aspx</link><pubDate>Sun, 28 Aug 2011 19:39:57 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:31047</guid><dc:creator>Alex Crome</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Revision 5 posted to Telligent Analytics Product Documentation by Alex Crome on 8/28/2011 2:39:57 PM&lt;br /&gt;
&lt;p&gt;Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community&amp;#39;s data, influencers, and sentiment. &lt;/p&gt;
&lt;p&gt;This section of the &lt;i&gt;User&amp;#39;s Guide&lt;/i&gt; describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.&lt;/p&gt;
&lt;p&gt;This section contains the following articles:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/about-web-analytics.aspx"&gt;About Web Analytics&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate-reply-rate-and-time-to-solution-explained.aspx"&gt;Answer rate, reply rate, and time-to-solution explained&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate.aspx"&gt;Answer rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/reply-rate.aspx"&gt;Reply rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/time-to-solution.aspx"&gt;Time-to-solution&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/buzz.aspx"&gt;Buzz&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/default-data-sources-for-external-buzz.aspx"&gt;Default data sources for external buzz&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/why-to-i-need-to-enter-a-flickr-api-key-and-a-live-appid-key-in-my-task-service-config-file.aspx"&gt;Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/scoping.aspx"&gt;Scoping&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/search.aspx"&gt;Search&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/users.aspx"&gt;Users&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/volatile-topics.aspx"&gt;Volatile topics&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
</description></item><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features/revision/4.aspx</link><pubDate>Fri, 11 Dec 2009 21:22:58 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:14060</guid><dc:creator>Jenny Jarrard</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Revision 4 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/11/2009 3:22:58 PM&lt;br /&gt;
&lt;p&gt;Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community&amp;#39;s data, influencers, and sentiment. This section of the &lt;i&gt;User&amp;#39;s Guide&lt;/i&gt; describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.&lt;/p&gt;
&lt;p&gt;This section contains the following articles:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/about-web-analytics.aspx"&gt;About Web Analytics&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate-reply-rate-and-time-to-solution-explained.aspx"&gt;Answer rate, reply rate, and time-to-solution explained&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate.aspx"&gt;Answer rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/reply-rate.aspx"&gt;Reply rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/time-to-solution.aspx"&gt;Time-to-solution&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/buzz.aspx"&gt;Buzz&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/default-data-sources-for-external-buzz.aspx"&gt;Default data sources for external buzz&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/why-to-i-need-to-enter-a-flickr-api-key-and-a-live-appid-key-in-my-task-service-config-file.aspx"&gt;Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/scoping.aspx"&gt;Scoping&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/search.aspx"&gt;Search&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/users.aspx"&gt;Users&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/volatile-topics.aspx"&gt;Volatile topics&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
</description></item><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features/revision/3.aspx</link><pubDate>Fri, 11 Dec 2009 19:20:45 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:13998</guid><dc:creator>Jenny Jarrard</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Revision 3 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/11/2009 1:20:45 PM&lt;br /&gt;
&lt;p&gt;&lt;span style="color:#000000;"&gt;Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community&amp;#39;s data, influencers, and sentiment. This section of the &lt;i&gt;User&amp;#39;s Guide&lt;/i&gt; describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color:#000000;"&gt;This section contains the following articles:&lt;/span&gt;&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/about-web-analytics.aspx"&gt;About Web Analytics&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/answer-rate-reply-rate-and-time-to-solution-explained.aspx"&gt;Answer rate, reply rate, and time-to-solution explained&lt;/a&gt;&lt;/span&gt;&lt;ol&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/answer-rate.aspx"&gt;Answer rate&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/reply-rate.aspx"&gt;Reply rate&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/time-to-solution.aspx"&gt;Time-to-solution&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/buzz.aspx"&gt;Buzz&lt;/a&gt;&lt;/span&gt;&lt;ol&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/default-data-sources-for-external-buzz.aspx"&gt;Default data sources for external buzz&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/why-to-i-need-to-enter-a-flickr-api-key-and-a-live-appid-key-in-my-task-service-config-file.aspx"&gt;Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/scoping.aspx"&gt;Scoping&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/search.aspx"&gt;Search&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/users.aspx"&gt;Users&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="color:#000000;"&gt;&lt;a href="/support/analytics/w/documentation/volatile-topics.aspx"&gt;Volatile topics&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ol&gt;
</description></item><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features/revision/2.aspx</link><pubDate>Wed, 02 Dec 2009 21:36:15 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:13964</guid><dc:creator>Jenny Jarrard</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Revision 2 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/2/2009 3:36:15 PM&lt;br /&gt;
&lt;p&gt;Telligent Analytics comprises a set of strong data collection and interpretation tools which collectively provide you with wide-scoped, accurate insight into your community&amp;#39;s data, influencers, and sentiment. This section of the &lt;i&gt;User&amp;#39;s Guide&lt;/i&gt; describes each of the component concepts of the application and then links the concepts to the queries or reports providing the data.&lt;/p&gt;
&lt;p&gt;This section contains the following articles:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/about-web-analytics.aspx"&gt;About Web Analytics&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate-reply-rate-and-time-to-solution-explained.aspx"&gt;Answer rate, reply rate, and time-to-solution explained&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/answer-rate.aspx"&gt;Answer rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/reply-rate.aspx"&gt;Reply rate&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/time-to-solution.aspx"&gt;Time-to-solution&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/buzz.aspx"&gt;Buzz&lt;/a&gt;&lt;ol&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/default-data-sources-for-external-buzz.aspx"&gt;Default data sources for external buzz&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/why-to-i-need-to-enter-a-flickr-api-key-and-a-live-appid-key-in-my-task-service-config-file.aspx"&gt;Why do I need to enter a Flickr API key and a Live AppID key in my task service config file?&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/scoping.aspx"&gt;Scoping&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/search.aspx"&gt;Search&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/users.aspx"&gt;Users&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;&lt;a href="/support/analytics/w/documentation/volatile-topics.aspx"&gt;Volatile topics&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
</description></item><item><title>Important concepts and features</title><link>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features/revision/1.aspx</link><pubDate>Wed, 02 Dec 2009 16:58:31 GMT</pubDate><guid isPermaLink="false">92d67afb-f426-4529-b1c0-df597f24068f:13291</guid><dc:creator>Jenny Jarrard</dc:creator><comments>http://telligent.com/support/analytics/w/documentation/important-concepts-and-features.aspx#comments</comments><description>Revision 1 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/2/2009 10:58:31 AM&lt;br /&gt;
&lt;p&gt;x&lt;/p&gt;
</description></item></channel></rss>
