Telligent Analytics includes in-depth views into your community in five key areas:

  1. Buzz

    1. Summary
      • Buzz key vital signs
    2. My site buzz
      • Top topics
      • People
      • Tracked topics
      • Volatile topics
      • Top searches
      • Popular tags
    3. Listening externally
      • Twitter buzz
      • Top topics
      • People
      • Sources
    4. Buzz by user type
      • Asker buzz
      • Answerer buzz
      • Influencer buzz
      • Originator buzz
      • New users buzz
    5. Buzz sentiment
      • Overall sentiment
      • Sentiment per topic
      • Sentiment for power users
  2. Collaboration
    1. Summary
      • Collaboration key vital signs
    2. Groups
      • Summary
      • Activity
      • New groups
    3. Forums
      • Summary
      • Views
      • Discussion threads
      • Q/A threads
      • Answer rates
      • Reply rates
      • Popular content
    4. Blogs
      • Summary
      • Views
      • Posts
      • Comments
      • Popular content
    5. Wikis
      • Summary
      • Views
      • Contributions
      • Pages
      • Revisions
      • Comments
      • Popular content
    6. Media galleries
      • Summary
      • Views
      • Files
      • File size
      • Comments
      • Popular content
  3. Support
    1. Summary
      • Support key vital signs
    2. Forum users
      • Contributors
      • Moderators
      • Top answerers
      • Top askers
    3. Thread life cycle
      • Answer rate
      • Reply rate
      • Threads
      • Time-to-solution
  4. Users
    1. Summary
      • User key vital signs
    2. User behavior
      • Active users
      • Find a user
      • Sign ins
    3. User types
      • Summary
      • Answerer
      • Asker
      • Commenter
      • Connector
      • Influencer
      • Originator
      • Moderator
    4. User demographics
      • User demographics
      • Users in roles
      • Total users
    5. Sentiment
      • Users sentiment
  5. Web Analytics
    1. Summary
      • Web Analytics key vital signs
    2. Views
      • Page views
      • RSS page views
      • Most-viewed pages
    3. Visitors
      • Total visitors
      • Time on site
      • Depth of visit
    4. Loyalty
      • Visitor frequency
      • Visitor recency
      • Exit ratio
    5. Usage
      • Browser usage
      • Search keywords
      • Traffic sources
    6. Exceptions
      • Exceptions

Related information

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