User Types

Jenny Jarrard — Thu, 08 Sep 2011 18:38:30 GMT

Current Revision posted to Telligent Analytics Product Documentation by Jenny Jarrard on 9/8/2011 1:38:30 PM

Overview

Research has shown that online communities and other social media spaces are populated by a range of different kinds of participants who play different roles. The most successful communities attract and retain the right balance of participants, and this balance differs based upon the community type. Telligent Analytics 3.0 identifies - from research and customer experience - the seven user types who perform key roles in the community or social media space and who make critical contributions to its management and success. Analytics' reports reveal how many of which user types perform what roles in the community. The reports also provide trend analysis to help you maximize the intended effects of these participants, their roles, and their data.

Telligent Analytics 3.0 divides these user types into seven user categories. While other types of user behaviors do exist, these seven user types have been shown to encompass the bulk of community activity. They include:

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators

By measuring each participant’s behavior over time, Telligent Analytics calculates a score for a user which describes how much he/she demonstrates each of these behaviors. Each user-type measure - or metric - integrates elements from one or more of the user’s activities and networks created while participating as a member of the online community.

User types

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

Summary

By recognizing the diversity of participation in social media communities, Telligent Analytics 3.0 breaks down the uniform crowd in your community into the seven key user types. When community managers have this data available, they can see their communities change over time, identify key contributors, and guide their communities towards established goals.

Related information

Meet the influencer

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Tags: Analytics, Telligent Analytics, user types

User Types

Alex Crome — Sun, 28 Aug 2011 19:40:15 GMT

Revision 17 posted to Telligent Analytics Product Documentation by Alex Crome on 8/28/2011 2:40:15 PM

Overview

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators

User types

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

Summary

Tags: Telligent Analytics, Analytics, user types

User Types

Anna Van Sligtenhorst — Tue, 05 Jan 2010 16:54:02 GMT

Revision 16 posted to Telligent Analytics Product Documentation by Anna Van Sligtenhorst on 1/5/2010 10:54:02 AM

OVERVIEW

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Tags: Telligent Analytics, Analytics, user types

User Types

Anna Van Sligtenhorst — Tue, 05 Jan 2010 16:51:29 GMT

Revision 15 posted to Telligent Analytics Product Documentation by Anna Van Sligtenhorst on 1/5/2010 10:51:29 AM

OVERVIEW

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Tags: Telligent Analytics, Analytics, user types

User Types

Jenny Jarrard — Tue, 05 Jan 2010 16:41:33 GMT

Revision 14 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 1/5/2010 10:41:33 AM

OVERVIEW

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators

By measuring each participant’s behavior over time, Telligent Analytics 3.0 calculates a score for a user which describes how much he/she demonstrates each of these behaviors. Each user-type measure - or metric - integrates elements from one or more of the user’s activities and networks created while participating as a member of the online community.

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Tags: Telligent Analytics, Analytics, user types

User Types

Jenny Jarrard — Thu, 31 Dec 2009 22:45:00 GMT

Revision 13 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/31/2009 4:45:00 PM

OVERVIEW

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators>

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Tags: Telligent Analytics, Analytics, user types

User Types

Jenny Jarrard — Thu, 31 Dec 2009 22:12:03 GMT

Revision 12 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/31/2009 4:12:03 PM

OVERVIEW

Online social media communities are made up of participants who contribute in their own patterns and styles to create unique content and sharing opportunities which organically meet the needs of their population. This means that the right mix of participants is critical for maintaining a productive community. Telligent Analytics 3.0 helps you monitor and measure the dynamic composition of your community; keep the pulse of its changes, and trend its tendencies - thus enhancing its productivity for your group's unique needs.

Research has shown that online communities and other social media spaces are populated by a range of different kinds of participants who play different roles. The most successful communities attract and retain the right balance of participants, and this balance differs based upon the community type. Telligent Analytics 3.0 identifies - from research and customer experience - the seven user types who perform key roles in the community or social media space and who make critical contributions to its management and success. Analytics' reports reveal how many of which user types perform what roles in the community. The reports also provide trend analysis to help you maximize the intended effects of these participants, their roles, and their data.

Telligent Analytics 3.0 divides these user types into seven user categories. While other types of user behaviors do exist, these seven user types have been shown to encompass the bulk of community activity. They include:

Influencers
Askers
Answerers
Connectors
Originators
Commenters
Moderators

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: User who is connected to other well-connected users	Influential user who is strategically located and connected in his/her network. Linked to by others, who are, themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality," which measures how much the people you are connected to are connected to others.
Asker: User who raises questions which are answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum posts marked as questions) and are answered by the experts in their communities.
Answerer: User who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: Highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks who have many links to others, and are often the conduit through whom messages between other people pass.
Originator: User who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: User who replies or links to content created by others	Comments on content already created by other users.
Moderator: User who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Tags: Telligent Analytics, Analytics, user types

User Types

JanaCarter [Telligent] — Thu, 31 Dec 2009 02:01:54 GMT

Revision 11 posted to Telligent Analytics Product Documentation by JanaCarter [Telligent] on 12/30/2009 8:01:54 PM

OVERVIEW

The Telligent Analytics 3.0 reporting platform provides insights into the activity and structure of online communities. Social media communities are made up of populations of participants who contribute in different patterns and styles. The right mix of participants is important to maintain a productive community.

Research has shown that online communities and other social media spaces are populated by a range of different kinds of participants who play different roles. Successful communities are those that attract and retain the right balance of participants. Different types of communities need different balances of roles. Telligent Analytics 3.0 identifies from research and customer experience seven user types that perform a key role in the management and success of an online community or social media space. It provides reports that reveal how much of a social media population is performing different types of roles in the community.

Telligent Analytics 3.0 divides these user types into seven user categories. While there are other types of behaviors, these seven user types encompass the bulk of activity. They include:

Influencer
Asker
Answerer
Connector
Originator
Commenter
Moderator

By measuring each participant’s behavior over time, Telligent Analytics 3.0 can calculate a score that describes how much a particular participant behaves like each of the seven user types. Each of these measures integrates a number of features to create a score that measures the similarity of a user to each different type. Each user-type metric integrates elements from one or more of the user’s activities and networks created while participating as a member of the online community.

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: user who is connected to other well-connected users	Influential users are strategically located and connected in their networks. They are linked to by others, who are themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality" which measures how much the people you are connected to are connected to others.
Asker: user who raises questions that get answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum post is marked as a question) and are answered by the experts in their communities.
Answerer: user who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks are "connectors" who have many links to others and are often the person through whom messages between other people pass.
Originator: user who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: user who replies or links to content created by others	Comments on content already created by other users.
Moderator: user who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Tags: Telligent Analytics, Analytics, user types

User Types

JanaCarter [Telligent] — Thu, 31 Dec 2009 02:00:24 GMT

Revision 10 posted to Telligent Analytics Product Documentation by JanaCarter [Telligent] on 12/30/2009 8:00:24 PM

OVERVIEW

Influencer
Asker
Answerer
Connector
Originator
Commenter
Moderator

USER TYPES

The seven user types are explained in the table below:

User Type Roles	Description
Influencer: user who is connected to other well-connected users	Influential users are strategically located and connected in their networks. They are linked to by others, who are themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality" which measures how much the people you are connected to are connected to others.
Asker: user who raises questions that get answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum post is marked as a question) and are answered by the experts in their communities.
Answerer: user who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks are "connectors" who have many links to others and are often the person through whom messages between other people pass.
Originator: user who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: user who replies or links to content created by others	Comments on content already created by other users.
Moderator: user who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

User Types

JanaCarter [Telligent] — Thu, 31 Dec 2009 01:51:46 GMT

Revision 9 posted to Telligent Analytics Product Documentation by JanaCarter [Telligent] on 12/30/2009 7:51:46 PM

OVERVIEW

Influencer
Asker
Answerer
Connector
Originator
Commenter
Moderator

USER TYPES

The seven user types are explained in the table below:

SUMMARY

User Types

JanaCarter [Telligent] — Thu, 31 Dec 2009 01:51:18 GMT

Revision 8 posted to Telligent Analytics Product Documentation by JanaCarter [Telligent] on 12/30/2009 7:51:18 PM

OVERVIEW

Influencer
Asker
Answerer
Connector
Originator
Commenter
Moderator

USER TYPES

The seven user types are explained in the table below:

SUMMARY

User Types

JanaCarter [Telligent] — Thu, 31 Dec 2009 01:49:11 GMT

Revision 7 posted to Telligent Analytics Product Documentation by JanaCarter [Telligent] on 12/30/2009 7:49:11 PM

OVERVIEW

Influencer
Asker
Answerer
Connector
Originator
Commenter
Moderator

USER TYPES

The seven user types are explained in the table below:

User Role Type	Description
Influencer: user who is connected to other well-connected users	Influential users are strategically located and connected in their networks. They are linked to by others, who are themselves, very highly connected. In technical terms, this is a measure of a user's "eigenvector centrality" which measures how much the people you are connected to are connected to others.
Asker: user who raises questions that get answered by Answerer user roles	Plainly put, these people post questions to the community. They are people who mostly ask questions (forum post is marked as a question) and are answered by the experts in their communities.
Answerer: user who replies to many questions	Expert people who mostly reply to the questions asked by Askers.
Connector: highly connected user who has replied or linked to many other users	People who are positioned at the "center" of their networks are "connectors" who have many links to others and are often the person through whom messages between other people pass.
Originator: user who initiates new content in the site that is often linked to by others	People who start conversations, new documents, and blog posts more than they reply or respond to existing content. Originators often set the agenda for discussion within a community.
Commenter: user who replies or links to content created by others	Comments on content already created by other users.
Moderator: user who moderates content created by others	Uses the moderation features of the site to change or remove content or limit the privileges of other users.

SUMMARY

Users

Jenny Jarrard — Fri, 11 Dec 2009 20:37:11 GMT

Revision 6 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/11/2009 2:37:11 PM

People who participate in communities don't all participate in the same way and, depending on the type of community - whether external for your customers or internal for your employees - the same person participates in very different ways.

Telligent Analytics identifies and reports on the activities of eight unique user types:

Influencer
Answerer
Originator
Spectator
Asker
Connector
Commenter
Moderator

Users

Jenny Jarrard — Fri, 11 Dec 2009 19:52:18 GMT

Revision 5 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/11/2009 1:52:18 PM

Telligent Analytics identifies and reports on the activities of eight unique user types:

Influencer
Answerer
Originator
Spectator
Asker
Connector
Commenter
Moderator

Users

Jenny Jarrard — Fri, 11 Dec 2009 19:52:02 GMT

Revision 4 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/11/2009 1:52:02 PM

Telligent Analytics identifies and reports on the activities of eight unique user types:

Influencer
Answerer
Originator
Spectator
Asker
Connector
Commenter
Moderator

Users

Jenny Jarrard — Wed, 02 Dec 2009 17:02:59 GMT

Revision 3 posted to Telligent Analytics Product Documentation by Jenny Jarrard on 12/2/2009 11:02:59 AM

Influencer
Answerer
Originator
Spectator
Asker
Connector
Commenter
Moderator

Users

Tim Yates — Mon, 13 Jul 2009 18:00:41 GMT

Revision 2 posted to Telligent Analytics Product Documentation by Tim Yates on 7/13/2009 1:00:41 PM

Influencer
Answerer
Originator
Spectator
Asker
Connector
Commenter
Moderator

Users

Anna Van Sligtenhorst — Tue, 07 Jul 2009 14:20:09 GMT

Revision 1 posted to Telligent Analytics Product Documentation by Anna Van Sligtenhorst on 7/7/2009 9:20:09 AM

Influencer
Answerer
Originator
Spectator
Asker
Connector
Commenter
Moderator