October, 2009

Support

Support
A public community space for Developers, IT Professionals, Architects, and System Administrators to engage and help each other, share knowledge and best practices, find product documentation and Q&A, and discuss technology oriented topics.

Telligent Quick Tips

Here you will find helpful tips and shortcuts about Telligent's community and collaboration tools from our online community experts.
  • Quick Tip #44: Use Search to Find Experts in your Enterprise

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    In Telligent Enterprise you can search for users based on profile attributes. This video demonstrates how simple it is to find experts in your enterprise by simply searching against profile feilds that users have filled out. This becomes really...
  • Quick Tip #43: Organizing Your Community via Group Hierarchies

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    Looking to help your community members set up social networks of other members with like interests, goals, or needs? Groups in Telligent Community and Telligent Enterprise are a powerful, easy way to help your community's members this way. This...
  • Quick Tip #42: Scoping Data to a Specific Group [Telligent Analytics]

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    Telligent Analytics makes it easy to take data and scope it to a level that makes sense to you and your business. It has never been easier to see PageViews, Active Users or Answer Rates for a specific group within your online community. Watch to learn...
  • Quick Tip #41: Paste from Microsoft Word

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    Odds are that you use Microsoft Word for at least some of your writing needs. When you're ready to move content from Microsoft Word (or any other Microsoft product like Excel or Outlook) into your community, be sure to use our Paste from Word option...
  • Quick Tip #40: Creating Future Blog Posts

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    Many blog authors like to create multiple posts at once and schedule them to go live at a future date. Check out how Telligent Community and Telligent Enterprise handles posting in the future: For Telligent Community : For Telligent Enterprise...
  • Quick Tip #39: Hide a user from other community members

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    When you create user accounts for integration purposes (e.g., SharePoint) and want to hide these system-use-only users from your other community members, we make it very easy to do so. Read more about community membership management .
  • Quick Tip #38: Tracking Milestones [Telligent Analytics]

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    An event can impact your online community's activities and traffic. Events such as a product release, Web site release or campaign can all impact the day to day numbers being reported by your online community. Often it is useful to visually see on...
  • Quick Tip #37: Blog by email

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    Writing a blog post within your community built on Telligent Enterprise can be as easy as sending an email. Read more about blogging by email and how to configure it .
  • Quick Tip #36 - Using the Forums Q&A (Question and Answer) Mode

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    Traditional web-based forums are great for discussions, but the recent innovation of Q&A forums has added an extra dimension of usability for forums--especially when being used for technical support. Check out how Telligent Community and Telligent...
  • Quick Tip #35: Embed a video in a blog post

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    Adding media to your blog post is a great way to make your post's content shine with additional information, plus you're able to keep your readers' attention focused right in your site rather than leaving to another location. Embedding a video...
  • Quick Tip #34: Meet the Influencer

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    Who are the key influencers in your community? With Telligent Analytics community owners have the ability to analyze the behavior of each user and determine which have the power of influence. Find out how...
  • Quick Tip #33: Customize key site terms

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    We make it easy for you to quickly change two key site terms used throughout the site: Groups and Friends (and all variations of these two terms). For Telligent Community ( read more about customizing site terms): For Telligent Enterprise...
  • Quick Tip #32: Using mirrored blog feeds

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    Mirrored blog feeds are a great way of pulling in content from multiple RSS feeds and sharing it with your community in one main feed. Want to share your personal tweets, your blog posts, or any syndicated content? Just watch the following tip... For...