Traditional web-based forums are great for discussions, but the recent innovation of Q&A forums has added an extra dimension of usability for forums--especially when being used for technical support. Check out how Telligent Community and Telligent Enterprise handles question and answer discussions:
For Telligent Community:
For Telligent Enterprise:
The Telligent Community version of this video is posted in the 5.x documentation here: telligent.com/.../4295.aspx