Home » Support » Telligent Evolution Platform » Telligent Community » Discussions

Forums

Open Support Ticket

Call Support:
Direct: (214) 420-1337
Toll Free: (877) 522-6334

Monday through Friday
8 a.m. to 6 p.m. Central (GMT-6)

Join our Community
Details
  • 9 Replies
  • 2 Subscribers
  • Postedover 3 years ago
Options

mouse over of user name with spaces, causes error

This question is answered
chriswells
Posted by
on Wed, Sep 2 2009 6:20 AM

TC5 SP1

 

Hi, I have user names with spaces and get the following on mouseover. I read that  the  fix was going to be included in SP1 - but that doesn't appear to be the case.

Is there a fix for this? It's a really ugly (literally) problem and I'd rather not get all my users to change their user names.

 
Verified Answer
  • Dmitry Shilov
    Posted by
    on Sun, Sep 13 2009 5:39 AM
    Verified Answer
    Verified by

    I don't know why it take so long for Telligent to fix this bug as well as why it wasn't fixed in SP1.

    But anyway, we made a quick fix for it 

    Technical details:

    There are 2 reasons for this bug or actually 2 bugs with cumulative effect :)

    1. Incorrect processing of user names with spaces (like "c r i s", which system translate to "c-r-i-s")  and dashes (like "c-r-i-s", which system translate to "c_2D00_r_2D00_i_2D00_s"). This need to be addressed in Web\Utility\FooterFragments\Core\UserInfoPopup.ascx. An example how it should be treated see in hot fix.

    2. Incorrect Ajax method in web service CommunityServer.Web.Utility.FooterFragments.Core.UserInfoPopupAjax, which get user details based on userProfileUrlPattern (see 1'st reason). When we call Users.GetUser(Globals.UrlDecodePathComponent(username)) we actually ignore the fact, that user name might have space characters. In a fix we created UserInfoPopuAjax inherited from CommunityServer.Web.Utility.FooterFragments.Core.UserInfoPopupAjax with GetUserInfoByUsername method which takes care about spaces in username directly.

     

     

    usernames with spaces quick fix
All Replies
  • Brian Skok
    Posted by
    on Wed, Sep 2 2009 4:38 PM

    Unfortunately the problem appears to still be occurring.  The product team is aware of this, however I unfortunately do not have specific information regarding how they will fix this.  Hopefully someone from the product team will reply to this thread once they know more information.
  • chriswells
    Posted by
    on Thu, Sep 3 2009 2:10 AM

    Thanks Brian - here's hoping there is a fix. Can't go live with something so blatant.
  • chriswells
    Posted by
    on Fri, Sep 11 2009 12:24 PM

    Can Telligent please let us know when this is going to be fixed - it's a very ugly problem...

    Brian Skok

    Unfortunately the problem appears to still be occurring.  The product team is aware of this, however I unfortunately do not have specific information regarding how they will fix this.  Hopefully someone from the product team will reply to this thread once they know more information.

     
  • sundarama
    Posted by
    on Sat, Sep 12 2009 10:30 AM

    Yes It's an ugly bug and should be fix, I though I was the only who noticed it.
  • Dmitry Shilov
    Posted by
    on Sun, Sep 13 2009 5:39 AM
    Verified Answer
    Verified by

    I don't know why it take so long for Telligent to fix this bug as well as why it wasn't fixed in SP1.

    But anyway, we made a quick fix for it 

    Technical details:

    There are 2 reasons for this bug or actually 2 bugs with cumulative effect :)

    1. Incorrect processing of user names with spaces (like "c r i s", which system translate to "c-r-i-s")  and dashes (like "c-r-i-s", which system translate to "c_2D00_r_2D00_i_2D00_s"). This need to be addressed in Web\Utility\FooterFragments\Core\UserInfoPopup.ascx. An example how it should be treated see in hot fix.

    2. Incorrect Ajax method in web service CommunityServer.Web.Utility.FooterFragments.Core.UserInfoPopupAjax, which get user details based on userProfileUrlPattern (see 1'st reason). When we call Users.GetUser(Globals.UrlDecodePathComponent(username)) we actually ignore the fact, that user name might have space characters. In a fix we created UserInfoPopuAjax inherited from CommunityServer.Web.Utility.FooterFragments.Core.UserInfoPopupAjax with GetUserInfoByUsername method which takes care about spaces in username directly.

     

     

    usernames with spaces quick fix
  • chriswells
    Posted by
    on Sun, Sep 13 2009 6:30 AM

    Brilliant Dmitry -

    Installed and fixed!

    Thank you

    Chris
  • Dmitry Shilov
    Posted by
    on Sun, Sep 13 2009 6:40 AM

    You're welcome Chris!

    Hope Telligent will fix it eventually since personally I'm against hot fixes in core CS from 3rd parties.
  • Alex Crome
    Posted by
    on Mon, Sep 14 2009 3:25 AM

    FYI, there were (at least) three similar bugs around user names with spaces in.  One was fixed in SP1 but the other two have only come to light after SP1's release.

    @afscrome | Linked In
  • chriswells
    Posted by
    on Mon, Sep 14 2009 3:35 AM

    I reported this one before SP1 was released. Although only in the forum.