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Edit menu not appearing, can't edit or update pages

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  • 11 Replies
  • 1 Subscriber
  • Posted10 months ago
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Edit menu not appearing, can't edit or update pages

This question is answered
lisa_galaviz
Posted by
on Mon, Jul 9 2012 3:48 PM

What would cause the entire edit menu not to appear when attempting to edit pages?
Verified Answer
  • Ben Tiedt
    Posted by
    on Mon, Jul 9 2012 7:12 PM
    Verified Answer
    Verified by

    Do you have a App_Browsers/default.browser file in root web/ folder for Telligent Community?  If so, does it have the following lines:

    <?xml version='1.0' encoding='utf-8'?>

    <browsers>

     <browser refID="Default">

       <controlAdapters>

         <adapter controlType="System.Web.UI.WebControls.HyperLink" adapterType="Telligent.Evolution.Controls.Adapters.HyperLinkAdapter, Telligent.Evolution.Controls" />

         <adapter controlType="System.Web.UI.WebControls.Image" adapterType="Telligent.Evolution.Controls.Adapters.ImageAdapter, Telligent.Evolution.Controls" />

         <adapter controlType="System.Web.UI.HtmlControls.HtmlForm" adapterType="Telligent.Evolution.Controls.Adapters.FormAdapter, Telligent.Evolution.Controls" />

       </controlAdapters>

     </browser>

     <browser id="W3C_Validator" parentID="default">

       <identification>

         <userAgent match="^W3C_Validator" />

       </identification>

       <capabilities>

         <capability name="browser" value="W3C Validator" />

         <capability name="ecmaScriptVersion" value="1.2" />

         <capability name="javascript" value="true" />

         <capability name="supportsCss" value="true" />

         <capability name="tables" value="true" />

         <capability name="tagWriter" value="System.Web.UI.HtmlTextWriter" />

         <capability name="w3cdomversion" value="1.0" />

       </capabilities>

     </browser>

    </browsers>
All Replies
  • Blake "Howdy" Smith
    Posted by
    on Mon, Jul 9 2012 4:09 PM

    So once you've clicked Edit page and it's supposed to refresh to show you the widgets that you can drag around the page.  What part is not appearing?  

    The gray bar you clicked "Edit Page" originally?

    The the widget box you can search and add new widgets from?

    Check that there aren't any javascript errors on the page, I've noticed that can cause some problems when editing.
  • lisa_galaviz
    Posted by
    on Mon, Jul 9 2012 5:14 PM

    Sometimes nothing comes up. Sometimes, the widgets appear, but the content of the page is missing. When I hit ‘cancel’ the site shows a 404 error.

    How do I check for javascript errors?
  • Blake "Howdy" Smith
    Posted by
    on Mon, Jul 9 2012 5:27 PM

    It's different in each type of browser.

    For IE: www.ehow.com/how_8290513_enable-javascript-errors-ie.html

    For Firefox and Chrome: Push Ctrl+Shift+J to bring up the javascript console which will display any errors that occur.

    Once you've done that for whichever browser you're using, can you reproduce the problem and send any javascript errors you get?
  • lisa_galaviz
    Posted by
    on Mon, Jul 9 2012 6:06 PM
    screenshot.jpg View in Media Gallery
    01.jpg View in Media Gallery
    02.jpg View in Media Gallery
    Sometimes nothing comes up. Sometimes, the widgets appear, but the content of the page is missing. When I hit ‘cancel’ the site shows a 404 error.
     
    How do I check for javascript errors?
     
    From: Blake "Howdy" Smith [mailto:bounce-bsmith@communities.telligent.com]
    Sent: Monday, July 09, 2012 10:10 AM
    To: bugsandissues@communities.telligent.com
    Subject: RE: [Bugs and Issues - Telligent Community] Edit menu not appearing, can't edit or update pages
     

    So once you've clicked Edit page and it's supposed to refresh to show you the widgets that you can drag around the page.  What part is not appearing?  

    The gray bar you clicked "Edit Page" originally?

    The the widget box you can search and add new widgets from?

    Check that there aren't any javascript errors on the page, I've noticed that can cause some problems when editing.
  • lisa_galaviz
    Posted by
    on Mon, Jul 9 2012 6:42 PM

    I can see the widgets, but the page itself containing the widgets already in use does not show up.

    This is the error I'm getting:

    POST lteuniversity.com/.../home.aspx 404 (Not Found)

  • Ben Tiedt
    Posted by
    on Mon, Jul 9 2012 7:12 PM
    Verified Answer
    Verified by

    Do you have a App_Browsers/default.browser file in root web/ folder for Telligent Community?  If so, does it have the following lines:

    <?xml version='1.0' encoding='utf-8'?>

    <browsers>

     <browser refID="Default">

       <controlAdapters>

         <adapter controlType="System.Web.UI.WebControls.HyperLink" adapterType="Telligent.Evolution.Controls.Adapters.HyperLinkAdapter, Telligent.Evolution.Controls" />

         <adapter controlType="System.Web.UI.WebControls.Image" adapterType="Telligent.Evolution.Controls.Adapters.ImageAdapter, Telligent.Evolution.Controls" />

         <adapter controlType="System.Web.UI.HtmlControls.HtmlForm" adapterType="Telligent.Evolution.Controls.Adapters.FormAdapter, Telligent.Evolution.Controls" />

       </controlAdapters>

     </browser>

     <browser id="W3C_Validator" parentID="default">

       <identification>

         <userAgent match="^W3C_Validator" />

       </identification>

       <capabilities>

         <capability name="browser" value="W3C Validator" />

         <capability name="ecmaScriptVersion" value="1.2" />

         <capability name="javascript" value="true" />

         <capability name="supportsCss" value="true" />

         <capability name="tables" value="true" />

         <capability name="tagWriter" value="System.Web.UI.HtmlTextWriter" />

         <capability name="w3cdomversion" value="1.0" />

       </capabilities>

     </browser>

    </browsers>
  • lisa_galaviz
    Posted by
    on Mon, Jul 9 2012 7:29 PM

    It looks like it is having trouble finding files when posting:

    POST lteuniversity.com/.../post.aspx

  • lisa_galaviz
    Posted by
    on Mon, Jul 9 2012 7:29 PM

    "POST lteuniversity.com/.../post.aspx "
  • Ben Tiedt
    Posted by
    on Mon, Jul 9 2012 7:32 PM

    These are the wrong URLs.  The adjustments provided by the file I identified correct the links.  Please review the file I mentioned.
  • lisa_galaviz
    Posted by
    on Mon, Jul 9 2012 7:35 PM

    Thanks Ben! Looks like the AppBrowser folder was moved. Once I restored it to its proper location, everything started working again. Thanks for your help!
  • Ben Tiedt
    Posted by
    on Mon, Jul 9 2012 7:49 PM

    Great news!  I'm glad its working for you now.