Public (Open Membership) group auto subscribing users to all forum threads

Public (Open Membership) group auto subscribing users to all forum threads

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Is there a setting to not automatically subscribe users to all forum activity when they join a Public (Open membership) group? We want our users to join the group but we don't want to overwhelm them with e-mails from every single forum post added to the group.

Verified Answer
  • Nick,

    Unfortunately, no there is no such setting. Since email is such an integral part of the platform we don't have a setting at all to turn off auto-subscribe on joining a group. It would be possible through custom code, but Telligent doesn't recommend it.

    Thanks,

    Zac

All Replies
  • Nick,

    Unfortunately, no there is no such setting. Since email is such an integral part of the platform we don't have a setting at all to turn off auto-subscribe on joining a group. It would be possible through custom code, but Telligent doesn't recommend it.

    Thanks,

    Zac

  • Thanks for the information. But has Telligent thought this through for larger communities? Here's a scenerio, you have a community of 100K users, they post 200 forums a day. As a normal user why would I want to recieve a e-mail each time someone posts a question in the forum? Even as the admin I don't want to get notified of each post.

    Now if the user asked a question or responded to the thread I would still expect to get a e-mail notification. Just not understanding why there would not be an option as the admin of the site to turn the auto subscribe option on or off for each group or forum.

  • This subscription is handled by the GroupForumAutoSubscriptionModule CSModule.  You should be able to remove this with something like the following override entry:

    <Override xpath="/CommunityServer/CSModules/add[@name='GroupForumAutoSubscriptionModule ']" mode="remove" />

  • Alex,

    Thanks for the code snippet. Our developer had to do this for a private unlisted group because the members of the group were angry that they were getting e-mails for every single forum post.

    The feature may work for some scenarios like a small 10 person group like a working group, but after you get past a small group I am not seeing the advantage for this feature. I would love to see the option in the control panel when setting up a group or forum that we could pick if we want the members to be auto subscribed or not.

    Thanks again for your help on the question guys.

  • I'd also like to request this as it is a common request on most Telligent projects we work on. Generally users like to opt-in and not the other way round.

    Also It would be great if the tickbox for 'subscribe me to replies to this post' was on the 'in-line' reply of a forum and not on the 'rich text' post view, as users don't get to un-tick this unless they go to the 'rich text' editor view.

    Thanks

    Adam