Home » Support » Telligent Evolution Platform » Telligent Community » Discussions » Safari browse button

Safari browse button

Open Support Ticket

Call Support:
Direct: (214) 420-1337
Toll Free: (877) 522-6334

Monday through Friday
8 a.m. to 6 p.m. Central (GMT-6)

Join our Community
Details
  • 6 Replies
  • 1 Subscriber
  • Posted3 months ago
Options

Safari browse button

This question is answered
cbTalha
Posted by
on Mon, Feb 18 2013 11:59 AM

Hi,

Sorry, not sure if this is the right place to ask this. When using Safari to update avatar, it doesn't show any browse button for me to pick one from my computer. 

Any guidance on why this may be please?

Thanks
Verified Answer
  • Michael Monteleone
    Posted by
    on Wed, Feb 20 2013 7:58 PM
    Verified Answer
    Verified by

    Thanks for the extra information. When using Safari for Windows (instead of the Mac version) I can also reproduce this issue with Community 6.012. It appears to be related to a third party upload component which also has an incompatibility with Safari/Windows.

    The issue is corrected in the most-recent hotfix version of 6.0 when using Safari for Windows.

    I also have not been able to reproduce the issue yet with with Safari for Mac, even with 6.012.

    I recommend requesting a 6.0 hotfix update from support.
All Replies
  • cbTalha
    Posted by
    on Wed, Feb 20 2013 2:43 PM

    Any idea?

    Thanks
  • Michael Monteleone
    Posted by
    on Wed, Feb 20 2013 2:46 PM

    Hi. What version of Community is this? Also, do you have Flash installed? If so, do you have any plugins enabled in Safari that might be blocking Flash?
  • cbTalha
    Posted by
    on Wed, Feb 20 2013 2:50 PM

    Hi Michael, thanks.

    It's version 6.012..

    I've got flash installed and no reason why flash would be disabled.

    [Even trying to add an avatar on this very telligent website (from where the above screenshot is) doesn't give me the browse button]

    Regards
  • Michael Monteleone
    Posted by
    on Wed, Feb 20 2013 3:00 PM

    What version of Safari are you using? I'm also using Safari (6.0.2) and not able to recreate this issue on the Telligent site. Just as a test, if you visit the homepage and click on any of the customer videos do they pop up and play?
  • cbTalha
    Posted by
    on Wed, Feb 20 2013 3:56 PM

    Version of Safari is actually 5.1.7. Sorry, I forgot to mentioned - this is Safari on Windows.

    The videos work fine.
  • Michael Monteleone
    Posted by
    on Wed, Feb 20 2013 7:58 PM
    Verified Answer
    Verified by

    Thanks for the extra information. When using Safari for Windows (instead of the Mac version) I can also reproduce this issue with Community 6.012. It appears to be related to a third party upload component which also has an incompatibility with Safari/Windows.

    The issue is corrected in the most-recent hotfix version of 6.0 when using Safari for Windows.

    I also have not been able to reproduce the issue yet with with Safari for Mac, even with 6.012.

    I recommend requesting a 6.0 hotfix update from support.