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  • 6 Replies
  • 1 Subscriber
  • Posted2 months ago
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Paul Deehan
Posted by
on Tue, Mar 19 2013 3:56 PM

Evaluating Telligent 7 presently - installed Ok, followed search instructions for Java, Tomcat, indexing etc etc all on Server 2003, started adding a couple of groups, couple of blogs, uploaded some files/images etc.

If I try searching I get "no results found" every time - looked at troubleshooting, re-indexing at SQL level etc etc, still no luck.

As a "newbie" am I just missing something obvious? Please help :-)
All Replies
  • Blake "Howdy" Smith
    Posted by
    on Tue, Mar 19 2013 4:19 PM
    Suggested Answer

    Howdy Paul,

    Since you're getting "no results found" it looks like you're able to connect to solr so that is probably working fine.  Do you have the job scheduler running?  Part of the job scheduler's duty is to add content from your site into solr so it will come up in search.  Make sure any settings you changed in the config files on the website are also changed in your job scheduler (you can copy the changed files directly over the ones in the job scheduler if that is easier).  If you've not set up the job scheduler yet, the steps to do so are here.

    You can check in your database if content is being indexed using this query

    select

    (select COUNT(1) from te_SearchIndex_Contents where IsIndexed = 0) [Unindexed Content],

    (select COUNT(1) from te_SearchIndex_Contents where IsIndexed = 1) [Indexed Content]
  • Paul Deehan
    Posted by
    on Tue, Mar 19 2013 4:28 PM

    Hi Blake,

    Scheduler installed and running, config files look correct

    SQL query - I get 0 for indexed content but I get values for unindexed content?

    P :)
  • Blake "Howdy" Smith
    Posted by
    on Tue, Mar 19 2013 4:43 PM

    Ok, then let's check for any errors.  Check the exception log in Control Panel > Site Admin > Tools > Exceptions Report for any search related exceptions.  If there are any, they should give you an idea of what's wrong.  If they're not clear, post the exception here and I can help you out.
  • Paul Deehan
    Posted by
    on Wed, Mar 20 2013 9:05 AM

    Hi Blake,

    OK, here's what's popping up all the time in the exceptions log?

    P :)

    SearchUnknownError  

    User Agent:

    Server: [SERVER NAME]

    Path: as HTTP

    Referrer:

    Message: There was an error processing search queue message '15fc44f3-2c5e-4634-94b7-ad1c1586f3f6'.Http error in request/response to http://[SITE NAME]/solr/update/

    System.Exception: Http error in request/response to http://[SITE NAME]/solr/update/

    at €—.—.˜(String url, Byte[] bytesToPost, String& statusDescription)

    at Telligent.Evolution.Search.Providers.Solr.SearchProvider.RemoveFromIndexByQuery(SearchIndexDeleteOptions query)

    at Telligent.Evolution.CoreServices.Search.Implementation.SearchIndexingService.DeleteQueuedContent()
  • Paul Deehan
    Posted by
    on Thu, Mar 21 2013 9:03 AM

    Update: I decided to trash the installation and start again, however same issue applies. I then installed everything onto a Cloud server instead and the search works fine. Does anyone have any possible clues regarding the above exception as to why the search won't work on a server 2003 yet works fine on a server 2008?
  • Blake "Howdy" Smith
    Posted by
    on Thu, Mar 21 2013 7:40 PM

    I'm glad to hear you got it worked out.  I'm not aware of any issues with server 2003 but I agree it'd be interesting to know why it works on 2008 but not 2003.  Maybe someone else will be able to chime in there.