In this Article

Asking a question

From the perspective of creating a forum thread, the setup of the forum determines what you'll see on the Create/edit post form. If the forum supports both questions and discussions, you'll see an option on the post form to specify which kind of thread you're starting.

If the forum is devoted only to Q&A, the post form won't have the option to specify the post type.

You can find out general information about creating a forum thread here.

Answer a question, confirm an answer, or reject an answer

Question forums provide more answer options than discussion forums do. In a Q&A forum, you can:

  • Reply to a thread.
  • Suggest that your reply is the answer.
  • Verify that a reply is the answer.
  • Reject a verified answer.

Provide a normal reply to a thread

  1. In the Forum - Thread List widget on the forum Home Page, click the thread you are interested in replying to. The forum thread page appears.



  2. Enter your reply in the reply text field.
  3. Click Reply. In the Forum - Thread List, the question has a red question mark bubble beside the latest post information, and the reply increments the reply count beside the question topic.

Provide a suggested answer to a thread

  1. In the Forum - Thread List widget on the forum Home Page, click the thread you are interested in replying to. The forum thread page appears.



  2. Enter your reply in the reply text field.
  3. If you are confident in your answer, click the Suggested answer check box.
  4. Click Reply. The status bar on the answer displays a yellow check mark and the "Suggested answer" status.



    On the forum Home Page Forum - Thread List, a yellow check mark bubble appears next to the latest post information.

Verify the answer to a thread

The originator of the question can verify a suggested answer on the thread.

  1. In the Forum - Thread List widget on the forum Home Page, click the thread you want to verify. The forum thread page appears.
  2. Scroll down to the correct suggested answer. The "Did this answer your question?" prompt appears.



  3. Click Yes or No. If you click No, the yellow "Suggested answer" status is removed. If you click Yes, the green "Verified answer" status appears.



    In the Forum - Thread List, the thread has a green check mark bubble next to the latest post information.

Reject a verified answer to a thread

The originator of the question can reject a verified answer.

  1. In the Forum - Thread List widget on the forum Home Page, click the verified answer thread. The forum thread page appears.
  2. Scroll down to the verified answer and mouse over the poster's name in the green answer bar. The "Reject answer" option appears.



  3. Click Reject answer. The green "Verified answer" status is removed, and the red question mark bubble appears beside the latest post information in the Forum - Thread List.

Related information