Telligent Enterprise

Telligent Enterprise
Find product documentation to help you install, configure, and administer Telligent Enterprise. Discuss and collaborate with other users as you create an internal-facing employee community.
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  • Wiki Page: Friendly error message

    In this Article Retrieving the error from the Exception log Disable friendly error messages Scenario: You get a yellow exception message screen instead of the friendly error message When you receive the error, Sorry, there was a problem with your last request! Either the site is offline...
  • Wiki Page: Sorry, there was a problem with your last request message

    If you see a page like this one: you have received a friendly error page. This means that an error has occurred in Telligent Enterprise that you want to investigate and resolve. The friendly error page is nice for users because they don't get bombarded by intimidating technical error messages;...
  • Wiki Page: Telligent Job Scheduler troubleshooting

    Job Scheduler is not completing any jobs If the job scheduler is not completing any jobs: Ensure that the service is running. Start it if it is not.Check the log.txt file in the Job Scheduler directory for any irregularities. Can't connect to the database - If you're seeing the...
  • Wiki Page: Install Telligent Enterprise

    In this Article Installation notes Obtain Telligent Enterprise Installation components Web server Copy the files Create the Web site in IIS Set file permissions Configure the connectionstrings.config file Configure the search URL Database server Create the database Create schema Create community Create...
  • Wiki Page: How to upgrade Telligent Enterprise

    In this Article Upgrade path matrix Upgrade from 3.0 to 3.1 procedure Notes for upgrading from 3.0 to 3.1 Updating files for the Telligent Enterprise website Updating files for the the Telligent Evolution Job Scheduler Upgrade from 2.x to Telligent Enterprise 3.x procedure Notes for upgrading from 2...
  • Wiki Page: Install the Mail Gateway

    In Telligent Enterprise 3.0, Mail Gateway trims quoted text from replies posted via email. Only the text above the quote line is posted. To install multiple instances of this service, see the multiple instances of services article . If you use IIS7 for your site, you must also install IIS6 on the...
  • Wiki Page: Install a language pack

    In this Article Install a language pack About content translation About activity message translation Related information In Telligent Enterprise 3.0, widgets no longer rely solely upon the languages/en-us/resource.xml file for language localization. To localize them, you must change the language of...
  • Wiki Page: Messages

    Messages are displayed to the user when certain events occur in Telligent Enterprise, for example Invalid User Credentials and Post Pending Moderation. These messages are typically displayed on the /msg/default.aspx page. Messages ares stored in the languages.xml file in the language pack and follow...
  • Wiki Page: Web farm configuration

    This article describes how to configure and create a Web farm environment for the Telligent Evolution platform. In this Article Web farm environments Server operating system and Web server Load-balancing in a Windows-based Web farm Shared configuration: Synchronize or duplicate configuration settings...
  • Wiki Page: Web Server configuration check-list

    In this Article Use Microsoft IIS 7.0 Use a dedicated drive for web files Set the IIS worker process memory limit Enable IIS compression Disable IIS worker process recycling Disable IIS worker process idle shutdown Optimize IIS log file management This article includes the recommended configurations...
  • Wiki Page: Database configuration

    In this Article SQL Server 2008 64-bit Database disk I/O management Database memory Collation Initial database size Database sizing formula Autogrowth SQL settings Recommendations Database maintenance Database reindex Table statistics Database growth Database backups Database tracing Before creating...
  • Wiki Page: Database maintenance

    In this Article Database maintenance scripts Database reindex Table statistics Database growth Database backups Database tracing Maintenance is not always considered when deploying a database; however, we have found that maintenance can be a critical component to maintaining the health of a database...
  • Wiki Page: Database tables

    In this Article Exception management Event logs Deleted posts Spam posts In Telligent Enterprise 3.0, blog, forum, and media gallery application and database files are separated out into different database tables, allowing quicker and more efficient retrieval. You should monitor several areas of...
  • Wiki Page: Event Logs page

    The event log records every event in Telligent Enterprise and provides you with the event information, such as event ID, the event description and the event date. An event is a manually or automatically executed task or command in Telligent Enterprise. For example, when you successfully log in, this...
  • Wiki Page: Exceptions Report page

    In this Article Select criteria for and execute an Exceptions report Delete some or all occurrences in the log The exceptions report task allows you to view all exceptions in which a user attempts a command or function in Telligent Enterprise and the task fails. For example, if a user is unable to...
  • Wiki Page: Understanding spam rules

    In this Article General spam rules Known spam terms User account age User account status User spam rules User creation IP frequency Forum spam rules Akismet for forums Forum IP address frequency Media gallery spam rules Akismet for media galleries Forbidden word - media gallery Links in media gallery...
  • Wiki Page: Tasks overview

    In Telligent Enterprise 3.0, tasks are queued in order to improve performance and scalability by reducing the load that could be caused by several initiating at the same time. Telligent Enterprise has a set of tasks that periodically run in the background and perform operations that are not suited...
  • Wiki Page: Advanced Options page

    Advanced Options properties The following table describes the Advanced Options properties. Property Description Activity message types to log Account/profile activities New user avatar New friendship Site activities Status message Blog activities New blog...
  • Wiki Page: Install and Configure Telligent Connect for Microsoft Lync

    In this Article System requirements/prerequisites Installing the Windows Service Installing into Telligent Enterprise Configuring Telligent Connect for Microsoft Lync System requirements/prerequisites Telligent Enterprise 3.0 Microsoft Lync Server 2010 Windows Server 2008 R2 64 bits Microsoft...
  • Wiki Page: Establish rules for blog post moderation

    Contact Request Moderation Threshold The score that a contact request needs in order to be automatically moderated. This means the message will not be sent, but instead is logged for the blog owner to approve first. This property is contained on the blog Default Settings page .
  • Wiki Page: Configuration problems

    Scenario: Event log shows a CrytographicException error In the course of operations, you notice that there is a CryptographicException exception in your event log(s) or Exception report, even though system usage is fine. You might see it repeatedly in these logs. The stack looks something like this...
  • Wiki Page: Search index problems

    In this Article Reindex your search index Reset the index Delete the existing index Set the content to be reindexed Things to keep in mind Scenario: You have the following log for an IFilter index error Solution: Install iFilter and reindex the files Scenario: The SearchUnknownError is repeating every...
  • Wiki Page: Troubleshoot search errors

    In this Article Solr is unresponsive OutOfMemory error Troubleshooting Troubleshoot a Tomcat installation Troubleshoot an installation of multiple Solr instances If you are seeing search-related errors, this document can help you troubleshoot the problems and ensure that search is running effectively...
  • Wiki Page: How to uninstall Telligent Enterprise

    To remove Telligent Enterprise, follow the instructions below. In this Article Delete the application from IIS Delete the database Alternatively use SQL Server Analyzer to delete the database Delete the application from IIS Open the Internet Information Services (IIS) Manager. The IIS Management...
  • Wiki Page: Internet Information Services (IIS) configuration

    The settings for Internet Information Services (IIS) discussed in this section are presented from an IIS6 perspective, but they can be applied to an IIS7 environment as well. In this Article Use a dedicated server environment Configuration settings Log file management Use a dedicated server environment...