Understanding my profile

Question: "What is my profile?"

Answer: Your profile is where all of your personal data is stored within your community. This includes individual settings/preferences as well as personal data such as your name, date of birth and other identity information. This information is displayed when you click your avatar in the top navigation bar.

Note: The user profile only displays information you enter; this is not where you enter profile information.

Question: "How do I change my display name?"

Answer: To change your display name, follow these simple steps:

  1. Click Settings in the top navigation bar.

  2. Enter a new name in the Name text box.

  3. Click Save.

Question: "How do I update my time zone and/or date format?"    

Answer: To change your time one or date format, follow these simple steps:

  1. Click Settings in the top navigation bar.

  2. Click the Advanced Options tab.

  3. To change your time zone:
    1. Select a time zone from the Time zone drop-down list.
  4. To change your date format:
    1. Select a date format from the Date format drop-down list.
  5. Click Save.

Question: "How do I change my email preferences?"

Answer: To change your email preferences, follow these simple steps:

  1. Click Settings in the top navigation bar.

  2. Click the Email tab.

  3. Check the following options depending on your preferences:
    1. Check the Receive emails check box to turn on email notifications. (Without this checked, no emails should be received.)
    2. Check the Receive HTML emails check box to allow email notifications to be sent as HTML instead of standard text.
    3. Check the Send notifications check box to allow email notifications of new content to which you are subscribed.
    4. Check the Enable conversation notifications check box if you want to receive email notifications of new/replied conversations.
    5. Check the Enable status message & comment email notifications check box if you want email notifications on status messages or comments.
  4. Click Save.

Using favorites or bookmarks

Question: "What are favorites or bookmarks?"

Answer: Favorites, or bookmarks, are links to groups or content that you've found useful or want to be able to find again quickly in the future. Items that you favorite or bookmark will be added to your user profile in the left navigation bar in the Bookmarks link.

Question: "How do I favorite or bookmark a group?"

Answer: To favorite/bookmark a group, follow these simple steps:

  1. Navigate to the specific group you want to add to your favorites/bookmarks.

  2. Mouse over the group avatar.
  3. Click the bookmark icon's plus sign.

To remove a group from favorites or bookmarks, follow these simple steps:

  1. Navigate to the specific group that you want to remove.
  2. Mouse over the group avatar.
  3. Click the bookmark icon's x sign.

Question: "How do I favorite or bookmark an application?"

Answer: To favorite/bookmark an application, follow these simple steps:

  1. Navigate to the specific group where you want to favorite/bookmark an application.

  2. In the left navigation bar, click the application you would like to favorite/bookmark.

  3. Under the application banner (e.g., blog), click Add this [application] as a bookmark, for example:
    1. Add this blog as a bookmark
    2. Bookmark this forum
    3. Bookmark this gallery
    4. Bookmark this wiki

To remove an application from favorites or bookmarks, follow these simple steps:

  1. Navigate to the specific group where you want to remove the favorite/bookmark.
  2. In the left navigation bar, click the application you would like to remove from favorites/bookmarks.
  3. Under the application banner (e.g., blog), click Remove this [application] from bookmarks.

Question: "How do I favorite or bookmark a post?"

Answer: To favorite/bookmark a post, follow these simple steps:

  1. Navigate to the post you would like to favorite/bookmark.

  2. Under the application banner (e.g., forum), click Bookmark, for example:
    1. Blog - Add this post as a bookmark
    2. Forum - Bookmark this thread
    3. File - Add file to bookmarks
    4. Wiki - Add this post as a bookmark

To remove a post from favorites or bookmarks, follow these simple steps:

  1. Navigate to the specific group where you want to remove the favorite/bookmark.
  2. In the left navigation bar, click the application containing the post you would like to remove from favorites/bookmarks.
  3. Click the post you want to remove.
  4. Under the application banner (e.g., blog), click Remove from bookmarks, for example:
    1. Blog - Remove this blog from bookmarks
    2. Forum - Remove this forum from bookmarks
    3.  File gallery- Remove file from bookmarks
    4. Wiki - Remove this post from bookmark

Interacting with friends

Question: "What are friends?"

Answer: There are two ways to interact with other members of your community. You can friend the user, or you can follow the user. The difference is as follows:

  • Friends - You and the friend are added to each other's friends list and you will see each other's actions within the community on your activity streams.
  • Follow - You will see this person's actions, but they will not see yours in their activity stream unless they also follow you or you are active in groups that they are as well.

Question: "How do I add a friend?"

Answer: To add a friend, follow these simple steps:

  1. Locate the username with whom you would like to become friends. In the following example, he/she is listed in the Group Members area of the left navigation bar in a group. But you could also find him/her through search or in the activities list.

  2. Hover the mouse over the user whom you want to add.
  3. Click Add as Friend.
  4. In the Send a friend request dialog, write a personal note and then click Send request.

To remove a friend, follow these simple steps:

  1. Locate the individual whom you would like to remove from friends.
  2. Visit the user's profile.
  3. Click Remove as Friend.

Question: "How do I see my friend requests?"

Answer: To see your friend requests, follow these simple steps:

  1. Click your avatar in the top navigation bar.

  2. Click Friends in the left navigation bar of your profile page.

  3. Click Requests to review.

  4. Click Accept.

Question: "How do I follow someone?"

Answer: To start following someone, follow these simple steps:

  1. Locate the username with whom you would like to follow. In the following example, he/she is listed in the Group Members area of the left navigation bar in a group.

  2. Click the user to visit his/her profile.
  3. Mouse over the bookmark + sign and click Follow activity.

To stop following someone, follow these simple steps:

  1. Locate the individual whom you would like to stop following.
  2. View the user's profile.
  3.  Mouse over the bookmark x sign and click Stop following activity.



Question: "How do I send someone a message?"

Answer: To send someone a message, follow these simple steps:

  1. Locate the friend whom you would like to message.
  2. Mouse over his/her username.
  3. Click Start a conversation.

  4. In the Start a conversation dialog, type in the subject and message.
  5. Click Start conversation.

Question: "How do I see my messages?"

Answer: To see your messages, follow these simple steps:

  1. Click Conversations in the top navigation bar.

  2. Click the message.

Question: "How do I share content with my friends?"

Answer: To share content with a friend, follow these simple steps:

  1. Navigate to the specific content you want to share.
  2. Click Share this.

  3. In the Start a conversation dialog, enter the username(s) of the recipients in the Recipients field.
  4. Click Start conversation.

Creating content

Question: "What, exactly, is content?"

Answer: Content is anything within the community that is end-user-generated. This can include and is not limited to user activity/status messages, blog posts, forum threads/replies, media gallery files/links and wiki pages.

Question: "How do I create new content?"

Answer: Creating content is straightforward. To create content, follow these simple steps:

  1. On your dashboard, select the tab for the application where you wish to post. (Please note that this list is context-aware. It will show you viable options from the group/application from which you are pulling the list.)
  2. For blogs:
    1. Select Write a blog.
    2. Type in a title and a post body.
    3. Click Share.
  3. For forums:
    1. Click Start a discussion.
    2. If applicable, select either the Question or Answer radio button.
    3. Type in a subject and description.
    4. Click Share.
  4. For media galleries:
    1. Click Share a file.
    2. Click Browse.
    3. In the dialog, click Browse to select a local file, or type in a URL under the Link to URL option.
    4. Click Save.
    5. Type in a name and text for your post, such as a description.
    6. Click Share.
  5. For wikis:
    1. Click Publish to wiki.
    2. Select the wiki where you want to publish. (Please note that this will include any wiki where you have rights to publish.)
    3. Type in a title and body.
    4. Click Share.

Question: "How do I embed media into a post (blog, forum and wiki)?"

Answer: While creating a posting in a blog, forum or wiki, it is easy to embed media and files directly into your post.

To embed media into a post, follow these simple steps:

  1. When entering a blog post body, forum post or wiki page, click Insert video.  (This button resembles a film strip.)  The title of the dialog will read "Insert Video." This is normal and isn't limited to only video for uploads from a computer.

  2. In the Insert video dialog paste in your video URL, or click From Computer and navigate to the file, or click From Site Search and search for the file.
  3. Click Insert.
  4. Click Post.

Managing my groups

Question: "What are groups?"

Answer: Groups are logical containers. They are tools you can use to collaborate with your team or your friends. An easy way to think of groups is to treat them like sub-communities.

Question: "How do I create a new group?"

Answer:  To create a new group, follow these simple steps:

  1. Click Browse groups in the top navigation bar.

  2. Search for or select the existing parent group.
  3. Click Add new group.
  4. Enter a name and description, and choose a group type.
  5. Click Create.

Question: "How do I change my group type after it's created?"

Answer: To edit your group type, follow these simple steps:

  1. Navigate to your group.
  2. Click Edit this Group under Group Administration.

  3. Click the option for the group type you want.
  4. Click OK in the dialog that appears.
  5. Click Save.

Question: "How do I add an application to my group?"

Answer: To add an application to your group, follow these simple steps:

  1. Navigate to your group.
  2. Click Edit this Group under Group Administration.

  3. Click the Applications tab.
    Click one of the add buttons (Add Wiki, Add Media Gallery, Add Blog or Add Forum).
  4. Enter a name and description for your new application.
  5. Click Save

Question: "How do I delete my group?"

Answer: Deleting a group can only be carried out by an administrator.