Introduction

Spam can range from an irritation to threat when it's introduced into your community. Telligent Evolution makes tools available to help you manage and prevent spam in your community and suggests that you create a business practice to deal with spam.

Spam tools

While we make diligent effort to catch or prevent spam from the vantage point of our platform, Telligent cannot be held responsible for issues that may occur on networks due to spam-induced or related problems; responsibility for community health and maintenance ultimately rests with your organization's community managers and support team.

Telligent Evolution contains several out-of-the-box tools for dealing with spam. These tools include:

Tool Description
Akismet

Akismet should be one of your first lines of defense against spam.  Akismet is built around blocking spam, and this is an expert tool for identifying spam. 

Spam rules Out-of-the-box spam rules or custom rules yield scores that you can use to trigger behavior (such as deletion). Rules include known terms, application rules, user rules, regex rules, and Akismet activity.
IP address blocker If you are able to target the originating IP address of a spammer, you can block this address in Telligent Evolution.
User account moderation Users' posts can default to being moderated (such as by a group moderator) prior to their publishing any content.

Customized Telligent Evolution rules

You can customize our tools' spam rules that initiate action. For example, you might:

The spam business process

You should create a business process for spam that incorporates your organization's spam practices and responsibilities. The process should at a minimum include the following decisions and action plans:

Decision/Action plan
Explanation
How to monitor for spam The execution methods might include watching the spam comments job or the spam post table for additions.
How to identify spam You might take user reports about forum posts/comments, blog posts/comments, wiki posts/comments. You might also monitor a user account below a certain aging, or use other spam rules to categorically decide what constitutes spam.
What to do with spam Once you determine what content is spam, you could decide to remove it or block it by blocking an originating IP or user account.
Who's going to execute the actions You need to have assigned roles for spam protection. One of these roles might be a blog or forum/media gallery moderator, who reviews content and allows it or disallows it. You might have other roles who would participate in this process.
Frequency of execution You need to decide how frequently you're going to check efficacy of spam practices and how often comments will be moderated.
Efficacy evaluation Create goal or average monitoring numbers to know when spam is peaking or decreasing, and measure the efficacy of your tools.