Telligent Job Scheduler is not completing jobs

If the job scheduler is not completing any jobs:

• Ensure that the service is running. Start it if it is not.Check the Telligent.JobScheduler.log file in the Job Scheduler directory for any irregularities.
• Can't connect to the database - If you're seeing the following error in the Telligent.JobScheduler.log file, the Job Scheduler isn't able to connect to the database:
  
  "Quartz.JobPersistenceException: Failed to obtain DB connection from data source 'ds': System.Data.SqlClient.SqlException: Cannot open database "TelligentEvolution" requested by the login. The login failed."
  
  Verify the connection string and that appropriate permissions are set on the database, then restart the service.
• Check for errors while loading jobs by enabling logging:
  • Logging to the console
    • Stop the Job Scheduler service.
    • Browse to the job scheduler location (ex. C:\Program Files (x86)\Telligent\Job Scheduler).
    • Open the Telligent.JobScheduler.Service.exe.config file for editing.
      • Add the following <sectionGroup> element to the existing <configSections> element: 
        
        

        <sectionGroup name="common">
          <section name="logging" type="Common.Logging.ConfigurationSectionHandler, Common.Logging" />
        </sectionGroup>

         
        
      • Add the following <common> section to the root <configuration> element:
        
        

        <common>
          <logging>
            <factoryAdapter type="Common.Logging.Simple.ConsoleOutLoggerFactoryAdapter, Common.Logging">
              <arg key="level" value="DEBUG" />
              <arg key="showLogName" value="true" />
              <arg key="showDataTime" value="true" />
              <arg key="dateTimeFormat" value="yyyy/MM/dd HH:mm:ss:fff" />
            </factoryAdapter>
          </logging>
        </common>

         
    • Save the file.
    • Manually execute the Job Scheduler by double-clicking Telligent.JobScheduler.Service.exe.
    • Look for any errors listed in the console. 
  • Logging to a file
    • This is useful in the following situations:
      • You are using integrated security to access the database along with a service account to run the service and do not know the password. 
      • Would like to keep logs for later viewing.
    • Stop the Job Scheduler service.
    • Browse to the job scheduler location (ex. C:\Program Files (x86)\Telligent\Job Scheduler).
    • Download and copy the log4net appender to the scheduler location.
    • Open the Telligent.JobScheduler.Service.exe.config file for editing.
      • Add the following <sectionGroup> element to the existing <configSections> element: 
        
        

        <sectionGroup name="common">      
          <section name="logging" type="Common.Logging.ConfigurationSectionHandler, Common.Logging" />    
        </sectionGroup>    
        <section name="log4net" type="log4net.Config.Log4NetConfigurationSectionHandler, log4net"/>

         
      • Add the following sections to the root <configuration> element:
        
        

        <log4net>
            <appender name="RollingFileAppender" type="log4net.Appender.RollingFileAppender">
            <file value="log.txt" />
            <appendToFile value="true" />
            <rollingStyle value="Size" />
            <maxSizeRollBackups value="10" />
            <maximumFileSize value="10MB" />
            <staticLogFileName value="true" />
            <layout type="log4net.Layout.PatternLayout">
              <conversionPattern value="%date [%thread] %-5level %logger [%property{NDC}] - %message%newline" />
            </layout>
            </appender>
            <appender name="ConsoleAppender" type="log4net.Appender.ConsoleAppender">
              <layout type="log4net.Layout.PatternLayout">
                <conversionPattern value="%date [%thread] %-5level %logger [%property{NDC}] - %message%newline" />
              </layout>
            </appender>
            <root>
              <level value="DEBUG" />
              <appender-ref ref="ConsoleAppender" />
              <appender-ref ref="RollingFileAppender" />
            </root>
        </log4net>
          
        <common>
          <logging>
            <factoryAdapter type="Common.Logging.Log4Net.Log4NetLoggerFactoryAdapter, Common.Logging.Log4net">
              <arg key="configType" value="INLINE" />
            </factoryAdapter>
          </logging>
        </common>

         
      • Save the file.
      • Restart the service.
      • Once you are done needing the verbose logging, turn the log level to "ERROR" by editing the <level> value to "ERROR".  
        
        

        <level value="ERROR">